Operations Coordinator at Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

We are recruiting to fill the position below:

Job Title: Operations Coordinator

Location: Yola, Adamawa
Employment Type: Full-time
Position Status:Full-time, Regular
Salary Level: 6
Reports Directly to: Operations Director
Works Directly with: All staff

Program / Department Summary

• With the insurgency affecting North East Nigeria and displacing millions of people, Mercy Corps is expanding its humanitarian programming to support the conflict-affected population.
• As a result of the wide-scale needs and with the funding from USAID, Mercy Corps is scaling-up food security, non-food items, nutrition, protection, livelihoods, and water sanitation hygiene (WASH) activities in South Borno and Adamawa State to address emergency needs.

General Position Summary

• The Operations Coordinator is responsible to coordinate, supervise and ensure operations and internal controls of Mercy Corps in accordance with the latest policies and procedures. H/she will manage procurement, administrative and logistics functions for the Mercy Corps program in Yola.

Essential Job Responsibilities
Operations Management:

• Provide program support, coordination, supervision and monitoring activities designed to meet program objectives
• Develop, implement and manage relevant Mercy Corps operations systems for office in Yola, Adamawa State
• Advise and support the development and management of systems, for full integration with Mercy Corps systems
• Work with Mercy Corps staff to ensure smooth introduction and operation of necessary systems, including travel to field offices if and when necessary for support and orientation
• Conduct himself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Manage all administrative and logistics functions and proper implementation of Mercy Corps systems of management, compliance and control with regard to the following disciplines:

Administration:

• Facilities management
• Office management
• Translation and Interpretation
• Information technology
• Lease administration
• Travel and bookings coordination

Logistics:

• Procurement
• Fleet Management
• Warehouse/commodity management
• Assets management
• Communications (equipment)

Security Responsibilities:

• Act as safety and security Focal point in Adamawa state.
• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.
• Brief guards and drivers on any immediate security threats and provide training as necessary, facilitate any incident reporting requirements as required,
• Ensure that Mercy Corps contracts and business transactions/relationships are transparent and in compliance with country law and Mercy Corps/donor policies;

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of Supervisory Responsibility.

Supervision:

• Logistics Officer, Operations Officers, IT, Procurement Officer, Procurement Assistant.

Minimum Qualification & Transferable Skills

• At least 3 - 5 years experience in Accounting, Economics, Logistics and Procurement Management, Business Management, or related field (with international NGOs is an asset)
• Two to three years experience in logistics and procurement with strong organizational skills, ability to maintain the procurement and logistics filing system, ability to interact effectively with international and national personnel, and adaptability to unanticipated circumstances.
• Microsoft Office computer skills and experience with using email.
• Proven ability to solve problems independently without supervision.
• Ability to communicate in English, Kanuri and Hausa.

Success Factors:

• The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
• S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
• S/he will have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal-opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to the Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

Application Closing Date
3rd March, 2023.