Customer Service and Operations Officer at a Gym - Nicole Sinclair Consulting

Nicole Sinclair Consulting - Our client in the fitness and gym sector is recruiting passionate, service-oriented, positive, and hard-working individuals with a love for health and fitness to join us in the capacity below:

Job Title: Customer Service and Operations Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.
• Your role as a Customer Service & Operations Representative is to provide exceptional customer service to each guest and member, in order to build trust and loyalty to the brand.
• You are quick to resolve any problems by addressing them with care and empathy while staying positive in communication and body language because you understand the importance of long-term relationships.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Greet, assist, accommodate and attend to all guests and members with a courteous joyful nature
• Manage all incoming calls to the main corporate phone line: Take calls, maintain and distribute messages to the appropriate channels
• Respond to general company inquiries including walk-in guests
• Responsible for general administrative computer work and scheduling for studio sessions
• Maintain a positive attitude and take initiative
• Provide support to the coaches to ensure a successful class check-in process
• Work as a cohesive team with all other staff members to ensure efficiency and camaraderie
• Maintain product knowledge for all studio retail operations including our Energy Bar and Merchandise
• Create daily, weekly and monthly reports on customer insights, bookings and inventory, and sales (templates will be provided)
• Assist with projects for the Operations team
• Work closely with the Experience Coordinator on enhancing each member’s experience
• Maintain the distinct company's aesthetic, appearance, atmosphere, and culture
• Supervise the Cleaning Crew with studio cleaning and prepping, including cleaning exercise equipment (bikes, weights), floors, and mirrors
• Ensure the common areas are pristine including the changing rooms, front desk, locker areas, merchandise way, and hallways.

Competency / Skill / Requirements

• Candidates should possess an HND / B.Sc Degree with at least 3 years relevant work experience.
• A personal passion for fitness is strongly preferred
• Must have a positive, can-do, and joyful attitude with the ability to prioritize and multi-task within a fast-paced environment
• Must be an excellent and articulate communicator (exceptional written and verbal communication skills)
• Adaptable and understands that no job is too big or too small
• Should be IT savvy and comfortable using Slack, Google Sheets, Microsoft Office, and other software to generate daily reporting on inventory, sales, customer insights, studio scheduling, etc
• Good data interpretation skills
• Must be able to handle several situations at once with poise and confidence
• Must be able to interact well with the public, can learn quickly, and be a self-starter
• Must be willing to initiate tasks and perform duties without direction
• Must be able to work with a wide range of personalities
• Must have outstanding customer service and problem-solving skills
• Must be able to handle difficult situations such as customer complaints
• Must have friendly and professional phone and email etiquette
• Must be extremely organized and have strong attention to detail
• Must have the ability to execute quickly and effectively.

Application Closing Date
26th February, 2023.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@nicolesinclair.com using the Job Title as the subject of the mail.