Operations Manager at Polaris Digitech Limited

Polaris Digitech Limited is a Location Intelligence firm, providing data, software and decision support services to fulfill its client’s strategies and management needs through the development and deployment of Geographic Information Systems (GIS).

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Ikeja, Lagos
Employment Type: Full-time
Reports to: Managing Director

Job Description

• Making strategic decisions, as well as development and implementation of Customer Address Verification (CAV )operational policies and procedures
• Ensures quality customer service and customer retention
• Oversees acquisition and retention of Field agents
• Develop and implement proactive client management strategies
• Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients
• Identifying potential operational problems and working towards proffering solutions in a potential manner
• Collate and harmonize a well-structured customer information database for all projects/clients
• Manage team and field workers to ensure job effectiveness and efficiency
• Interfaces with client’s and clients' portal
• Supervises and Aggregate the invoice advice for requests processed for all projects on a monthly basis
• Attend vendor meetings and similar events
• Handles clients' inquiry, complaints and clients related issues in a professional manner
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints

Requirements

• BSc in Statistics or related field
• Minimum of 4 years experience in operations management related role
• Strong Personal and Professional Judgment
• Strategic Thinking and Problem Solving Skills
• Strong Data Analytics Knowledge
• Excellent Leadership skills
• Experience managing address verification exercises is an added advantage.

Application Closing Date
18th March, 2023.