Sales & Onboarding Executive (Driver Relations) at Moove Africa

Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 cities in emerging markets. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

We are recruiting to fill the position below:

Job Title: Sales & Onboarding Executive (Driver Relations)

Location: Lagos
Department: Operations

About the Role

• We are looking for an experienced professional with strong business acumen and an entrepreneurial attitude to be the Sales & Onboarding Executive (Driver Relations) reporting to the Senior Manager, Sales & Onboarding, with a dotted line reporting to the Head of Central Operations, SSA.
• As a proven result-driven person, the Sales & Onboarding Executive (Driver Relations) will lead the charge in ensuring good relations between drivers.
• The ideal candidate will have extensive automotive finance, fleet leasing management, or car rental industry knowledge and a proven track record in developing territories, implementing successful growth strategies, and leading teams.
• The Sales & Onboarding Executive (Driver Relations) will be prepared to be fully accountable for optimizing drivers’ productivity.
• In this role, you will dig deep into driver management and relationship-building that make the organization more efficient, effective, and productive. If you've got resilience, some big ideas, and an uncanny knack for policy compliance, this is the role for you!

The Opportunity

• We are looking for a Sales & Onboarding Executive (Driver Relations) who will develop and maintain supportive relations with drivers within our Operations team and be an ambassador for the team across the company and external stakeholders.
• The ideal candidate for the role will be someone who is a business expert and who also has deep knowledge in the Acquisition of drivers, troubleshooting and resolution of issues, and drivers relationship management.

About the team

• Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

What You’ll Be Doing

• Designing, managing and implementing drivers acquisition strategy.
• Analyzing and reporting performance data on the effectiveness of acquisition strategies.
• Building a driver funnel dashboard for new driver acquisition across various channels
• Managing driver referral and incentive schemes.
• Developing recommendations to reach new drivers, in collaboration with the marketing team.
• Managing driver agency relationships to ensure they meet company KPIs.
• Clearly communicating the progress of acquisition initiatives.
• Work with the Driver monitoring manager in building harmonious relations between drivers.
• Developing and maintaining amiable, genuine, and supportive relations with drivers on a personal and professional level and collaborating with other departments to solve their problems
• Optimizing drivers' productivity in compliance with the company's policies.

Requirements
What You will need for this position:

• Degree in Sales, Marketing, Operations or any related fields.
• 2-3 years experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
• Direct experience leading driver onboarding for a top-tier African mobility marketplace is an added advantage
• Ability to thrive in a fast-paced environment.
• Excellent stakeholder and project management.
• Strong negotiation skills.
• Demonstrated ability to multitask and prioritize effectively.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills and problem-solving skills.
• Experience in the Haulage sector will be an added advantage.

Key Performance Indicator
KPIs that will be measured after you start:

• New Signups
• Conversion rate
• Driver Conversion cycle
• Quality of Hire
• Driver satisfaction.

Who You'll Be Working with:

• Directly reporting to our Senior Manager, Sales & Onboarding and closely working with the Head of Central Operations, SSA.

Application Closing Date
Not Specified.