Research & Customer Experience Analyst at an Emerging Grocery Retail Chain - Elduke Consulting

Elduke Consulting - Our client is one of Nigeria’s emerging grocery retail chain. A place where Nigerians can go to find their trusted brands of groceries at the best prices. Market Square was conceived from a burning sensation to create a modern and relevant retail shopping experience for Nigerians and a more convenient way for people to get their everyday needs.

They are recruiting to fill the position below:

Job Title: Research & Customer Experience Analyst

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Statement

• We are currently recruiting for Research & Customer Experience Analyst. The Ideal candidate will be involved in gathering and interpreting data on the market - competitors and customers (behaviour & needs in terms of products and how they’ll like to be served) in every location/state the company has a presence and intends to have a presence.

Job Functions

• Drafting questionnaires, polls, surveys, and other data collection resources.
• Researching and compiling data related to customer demographics, interests, buying habits, preferences, needs, and factors influencing product demand; analyse results to identify ways of maximizing sales and market penetration.
• Researching and compiling data related to competitors such as pricing, sales, SWOT analyses, business operations, customer retention and their marketing or distribution methodology.
• Regular contact with customers, conducting surveys, polls, and focus groups to gather and interpret data (feedback) on customer satisfaction.
• Tracking customer needs and experiences across online and offline channels, devices, and touchpoints.
• Utilizing data management tools to establish a continuous stream of data to analyse, measure and evaluate customer behaviours and sentiments.
• Summarizing and analysing data using statistical modelling techniques; report findings, complete with graphs & written text explaining complex findings.
• Making recommendations related to research findings to the management.
• Identifying customer needs and take proactive steps to maintain positive experiences.
• Keeping informed of industry trends and new Customer Relationship Management (CRM) technologies.
• Developing Net Promoter Score (NPS) surveys and working collaboratively with internal stakeholders to identify areas of focus to improve the customer experiences.
• Presenting findings from research studies and make recommendations to the management.
• Managing the company’s Loyalty Program.

Job Specification

• Mminimum of a Bachelor's Degree in Statistics, Mathematics, Economics, Finance, Business Administration, or related field
• A Master’s degree in a related field is an added advantage.
• 3 - 5 years’ experience in applied market research or data management may be advantageous.
• Superior research and analytical skills
• Strong mathematical and data modeling skills.
• Proficient with Microsoft Office Suite, data analysis tools (Power BI) and statistical applications (SPSS, SAS or similar)
• Proven knowledge of data collection methods (polls, focus groups, surveys)
• Excellent verbal and written communication skills.
• Excellent organizational skills, critical thinking, and attention to detail.
• Proficient in software/programming languages (SQL and Python).

Application Closing Date
4th March, 2023.

Method of Application
Interested and qualified candidates should send their CV to: eldukeconsultants@gmail.com using the Job Title as the subject of the email.

Note

• Applicants should reside in Port Harcourt or be willing to relocate to Port Harcourt
• Only candidates who meet our requirements will be shortlisted.