Aftersales Manager at CIG Motors Company Limited

CIG Group is a parent company to the three subsidiary firm CIG Motors, E-Homes and Lontor. It is an enterprise strategically positioned to bridge the economical gap between Africa and China. It has been at the forefront of bringing some of top brands in China to Africa, to expedite rapid growth in Africa’s burgeoning economy.

Choice International Group is an equal opportunity employer that is committed to diversity and inclusion in our workplace. We are a company with diversified pool of talents that continuously make CIG Group a dynamic and competitive industry.

We are recruiting to fill the position below:

Job Title: Aftersales Manager

Location: Abuja (FCT)

Job Description

• Contribute as a member of management to the operational plan and decision making of CIG aftersales services.
• Maintain a business development plan covering aftersales, revenue and expense controls for existing products and services to support the growth and sustainability of the business.
• Ensure prompt resolution of any customer complaints about product quality.
• Identify potential problems and take proactive steps to protect the company against bad debt and potential financial risks.
• Work in collaboration with Finance and Accounting to ensure that all payments are appropriately accounted for and that confiscations are undertaken if required.
• Manage customer accounts to ensure tracking of all actions taken in relation to each customer.
• Ensure that all invoicing/payment, delivery and warranty transactions are managed in accordance with company policy, are up-to-date, accurately recorded and reviewed regularly to identify potential issues.
• Ensure the preparation of accurate reports to summarise outcomes in relation to collections, deliveries and customer satisfaction metrics for the management team and make recommendations for improvement.
• Maintain a strong customer focus to improve the sales experience.
• Ensure management of all incoming and outgoing queries (including Facebook, email, phone) to provide a positive customer experience, promote the company brand and encourage further sales.
• Develop campaigns to promote CIGs’ products and services.Track and record outcomes in terms of customer satisfaction with the quality of the company’s products and services and proactively recommend improvements where required.
• Generate sales leads and liaise with the sales teams to ensure follow up.
• Manage, develop, coach, control, and motivate the after sales team to develop their skill to ensure that a high professional standard is achieved and performance targets are met.
• Ensure there is a mechanism in place to monitor individual performance, assess progress and provide feedback to support individual development.
• Assess the strengths and weaknesses of the after sales team and manage the program accordingly, including undertaking recruitment and coordinating training as required.

Requirements
What you should have:

• Candidates should possess a Bachelor's Degree qualifications
• 8 - 12 years proven work experience as After sales/Customer Manager from an automobile firm;
• Extensive experience with customer relationship management
• A qualification relevant to the work of After Sales/Customer Service Manager will be highly regarded.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• Personal commitment to excellent customer service.
• Applies broad-based knowledge to manage projects, account for resources and ensure compliance with relevant legislation and standards.
• Works autonomously, delegating appropriately to manage workload.
• Uses initiative to develop new approaches and achieve high performance outcomes.
• Commitment to training staff to maximize individual and organization goals.

Application Closing Date
Not Specified.