Customer Service Representative (Shift Worker) at Outcess Solutions Nigeria Limited

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organisation

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Shift Worker)

Location: Opebi, Lagos
Employment Type: Full-time

Responsibilities

• Answers phone and response to customer requests.
• Upsell/Sell product and services, place custom orders in the computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• HND / Bachelor’s Degree in Mass Communication or other related fields.
• Candidate must be within the age bracket 20 - 30years
• Relevant experience (4 months – 1 year) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Language skillsMust speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba
• Must be available to work shifts.
• Must have NYSC Discharge Certificate.

Salary / Benefits

• N50,000 monthly.
• HMO Coverage & Pension.

Application Closing Date
31st March, 2023.