Posted on Wed 01st Mar, 2023 - hotnigerianjobs.com --- (0 comments)
9mobile is a Nigerian private limited liability company. EMTS acquired a Unified Access Service License from the Nigerian Communications Commission in 2007. The License enables EMTS provide Fixed Telephony (wired or wireless), Digital Mobile Services, International Gateway Services and National/Regional Long Distance Services in addition to spectrum assignments in the 900 and 1800 MHz bands.
We are recruiting to fill the position of:
Job Title: Manager, IT Infrastructure Operations
Job ID: IRC4981 Location: Lagos,NG
Job Summary
Build and manage a team of Infrastructure, service-oriented, business outcome focused specialist teams responsible for the support & Management of a multi-vendor stack of Infrastructure platforms, integrated to deliver business services to agreed service levels
Principal Functions
Strategic/Management:
Own and manage the infrastructure platform and services to deliver the IT goals. Bring a business management approach and deliver IaaS to all business services
Contribute to IT planning by ensuring that infrastructure platform projections and budgets are accurate, and that costs are well managed
Build strong infrastructure platform support capability within the team and proactively identify all relevant risks that will threaten the success of the team and mitigate these risks by the implementation and enforcement of relevant processes and action plans
Operational:
Ensure that availability targets for infrastructure platforms are aligned with overall service targets
Contribute relevant IT performance metrics for management reports, by the specified deadlines, covering key aspects of service, projects, and people
Provide out of hours support and guidance to the infrastructure platform support team as needed
Identify new processes or modify existing processes to improve efficiencies in the support and management of the infrastructure platform stack
Ensure that the team follow company standards, including security baselines and industry best practice approach to delivering all IaaS & PaaS services
Continuously evaluates the design, functionality and performance of supported business applications and makes thoughtful and significant recommendations for Infrastructure improvements/retirements
Ensure transition and support documentation is fit for purpose, to a high standard and kept up to date
Undertake periodic appraisals, recruit, train and develop team members in conjunction with the HR team to meet the changing needs of the company
Carry out other activities as instructed by the Head, IT Operations.
Educational Requirements
First Degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline
Experience, Skills & Competencies
Five (5) + years of combined Telecom/IT/applications management experience in high-impact role(s) with clear progression in levels of responsibilities
Demonstrable experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco environment
Excellent knowledge in compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor, and I/O - disk and network)
Expert in Information Lifecycle Management (Backup & Archiving)
Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies
Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems
Self-starter, with good people management / exceptional interpersonal and organizational skills; Strong can-do attitude and aptitude to drive innovation
Experience in working through complex issues and providing alternative solutions
Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership
Highly developed business communications skill (verbal and written), team player, change agent, strategic and creative, and able to drive performance, risk consciousness and compliance within team
Ability to cope and deliver at satisfactorily high levels when under intense pressure
Exceptional analytical, quick-learning, and critical thinking skills