Customer Success Officer at U-Connect Human Resource Limited - 4 Openings

U-Connect Human Resource Limited is a leading provider of HR Services: Founded in 2004, we are a Human resource consulting company with head office in Lekki peninsula, Lagos. We are a proud Nigerian operation offering local support and services in the area of Human resource solutions with service offerings that include world-class personnel outsourcing, e-recruitment, headhunting, training and development, quality management solutions, outplacements, verification, computer-based pre-assessment, and competency testing as well as Business process outsourcing.

We are recruiting to fill the position below:

Job Title: Customer Success Officer

Location: Aba - Abia, Awka - Anambra, Enugu and Owerri - Imo
Employment Type: Full-time

Responsibility

• Onboarding of distributors and their staff on our platform
• Training distributors to understand our platform functions and fully utilize it.
• Assist in setting up accounts for distributors.
• Constantly interact with distributors to ensure that products, inventory, and their staff get the needed support when required.
• Ensure that important settings and inputs on the platform are being done accurately.
• Monitor compliance to the usage of the platform by distributors.
• Assist in training sales agents when required.
• Prepare detailed reports of activities as will be required from time to time.
• Be on the lookout for potential business development opportunities.
• Any other tasks that may be assigned by the customer success lead or executive team.

Candidate Requirements

• Candidate must have a good command of spoken and written English and can speak pidgin. The ability to speak the native language of the deployment community is a huge plus.
• Personality, Ambition, Analytical, Problem solving and entrepreneurial mindset must be no less than average on any of these but must be above average on at least two.
• We are a diversity-conscious organization and ready to welcome anyone good enough but must be physically fit as a lot of movement will be required.
• Selected candidates must be computer literate, has ability to use a smartphone, work with web and mobile apps, and must own a smartphone.
• Proficiency in the use of MS Suite of applications including word, excel and ppt is a must. Owning a personal laptop will be a huge advantage.

Application Closing Date
8th March, 2023.

Method of Application
Interested and qualified candidates should send their CV: to: [email protected] using the Job Title and their state of residence as the subject of the mail.