Customer Service Manager at FEZ Delivery Company Limited

FEZ Delivery Company Limited is a last mile leading logistic company. We connect businesses and markets and are committed to bringing peace and building trust . Our goal is to be the first choice for customers, employees and investors worldwide. Consequently, we are focusing on growth in our profitable core logistics business and accelerating digital transformation in all our business. We contribute to the world through hassle-free business practices, corporate participation and training activities.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Somolu, Lagos
Employment Type: Full-time

Job Description
Your responsibilities as a Customer Service Manager are as follows:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Maintain an orderly workflow according to priorities.

Skills and Requirements

• B.Sc/ HND in Business Administration or relevant field.
• A minimum of 5 years of proven experience in a customer service position with at least 2 years as a team lead or manager.
• Proficiency in Microsoft Office tools and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Application Closing Date
14th March, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Only qualified candidates will be contacted.