Call Centre Agent at Daytona 247 People's Pharmacy and Supermarket

Daytona 247 People's Pharmacy and Supermarket is a leading name in the retail industry. We are the first 24/7 supermarket and pharmacy in Lekki Phase 1. We are Africa’s most customer focused neighborhood retail store and pharmacy. We exist for homes in need of quality and convenient retail service by providing 24/7 customer-centric retail experience both offline and online.

Daytona 247 People's Pharmacy and Supermarket provides a serene environment that encourages growth, innovation and personal development of our employee. We are a firm believer in adequate work-life balance.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Managing large amounts of inbound and outbound calls promptly.
• Identifying customers’ needs, clarifying information, and providing solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.

Requirements

• Candidates should possess a Bachelor's Degree / HND
• A minimum of 2 years experience in a call center or customer service environment
• Applicants must have a good understanding of English languages.
• Must be able to read, speak and write English Language fluently.
• Accurate comprehension, interpretation, and capturing of information, accuracy, and timely response to calls.
• Proficient in the usage of Microsoft packages.
• Knowledge of customer service telephony and technology.
• Good data entry and typing skills.
• Excellent communication and problem–solving skills.
• Ability to understand individual differences.
• Proficiency in driving Sales will be an added advantage.

Remuneration

• Salary: N80,000 monthly.
• Other benefits include: HMO, Pension and 13th month.

Application Closing Date
29th March, 2023.

Method of Application
Interested and qualified candidates should forward their CV and Application to: [email protected] using the job title as the subject of the mail.