Senior Sales and Bookings Officer at WTS Energy

WTS Energy provides recruitment and manpower services for the global oil and gas and energy industries. We supply engineers and consultants to our clients' projects and operations, and perform employment outsourcing services such as workforce management in oil and gas regions around the world. WTS Energy operates globally with offices in 14 countries and is operational in over 50 countries.

We are recruiting to fill the position below:

Job Title: Senior Sales and Bookings Officer

Reference: 30100
Location: Lagos
Job Type: Full-time

Job Description

• We are looking for an enthousiastic Senior Sales and Bookings Officer to work for our client, a reputed Oil and Gas Services company
• As a Senior Sales and Booking Officer, you will be responsible for sales revenue growth, customer acquisition and customer relationship management for the company by aiding sales activities.

Job Duties / Responsibilities / Accountabilities
Main tasks will include but are not limited to the following:

• Develop business and marketing plans in coordination with Sales Manager to achieve revenue goals
• Participate in industry forums, client discussions, and conferences as a representative of the organization
• Interface with customers via phone and e-mail to identify areas of opportunity and provide customers with marketing collateral to further develop their interest.
• Maintain all relevant contact information and record all correspondence for appropriate actions in CRM tools (Salesforce, Action Plans)
• Perform market research to identify new opportunities and engage team members to establish strategies for pursuing those new opportunities from initiation to completion
• Prepare presentation slides and conduct sales presentations to client (internal and external)
• Determine cross-selling opportunities of PASS’s products and solutions to internal, existing and potential customers
• Develop and maintain strong customer relationships in order to generate high volume of prospective clients
• Work with Training team to ensure 95% customer satisfaction
• Respond to client queries regarding PASS’s products and services in a timely fashion
• Supervise all bookings and ensure rates are appropriately imputed in booking application
• Supply management with reports on customer needs, challenges, interests, competitive activities, and potential for new products and services
• Develop and review business proposals for new and existing customers
• Participate in tender review documentation process, bid management and review of contracts from clients
• Assist Sales Manager in preparation of budget for the department and management meetings
• Ensure all documentation (permits, company registration documents, project documents) are always updated.

Key Performance Indicators/ Performance Goals:

• Variance between actual and planned activities.
• Budget variance.
• Achievement of revenue targets
• Revenue growth
• % growth in revenue per product and customer
• Number of new customers
• Market share/customer growth.
• Cost to income ratio
• Customer satisfaction level and retention rate
• Turnaround time for issue resolution
• Adherence to service levels
• Staff engagement and development
• QHSE Responsibilities
• Perform their work in a safe manner.
• Ensure by their actions, they do not put at risk, the health and safety of other employees, contractors, sub-contractors, visitors, clients or temporary staff.
• Cooperate with management in the implementation of HSE initiatives.
• Participate fully in HSE programs.
• Report workplace hazards immediately to their managers/HOD’s. Each staff is expected to raise at least 12 hazard observations in a year.
• Report any incidents or injury which occurs at, or in connection, with their work.

Requirements

• Educational and Professional Qualifications
• Possess a Bachelor of Science/Social Science or Engineering degree in or related field from an accredited university.
• Possession of additional professional qualifications will be an advantage
• 5 years post NYSC experience in business development/sales role. Previous experience in process industry/instrumentation/ Oil and Gas Industry, Food and Beverage industry

Key Competencies Requirements:

• Experience in bid management, tendering and project costing principles
• Good understanding of business and product development cycle, leading practices, techniques and methodologies
• Market/competitive analysis and research techniques
• Project Management
• Excellent written and verbal communication skills.
• Top-notch analytical skills — Must have an eye for detail!
• The ability to travel to meet clients, attend conferences and research new markets as needed.

Behavioral:

• Helpful and personable attitude with evident desire to assist all team members to perform effectively
• Team player that goes beyond job requirement in solving problems and challenges
• Ability to work under pressure and still meet up with given deadlines
• Good relationship-building, networking and marketing skills
• Manage and prioritise time
• Plan and Organize and schedule work
• Possess effective communication skills to interact with diverse groups of people both in writing and in speaking without getting misunderstood
• Analytical and be able to transfer complex information from several points of view and communicate effectively.

Application Closing Date
Not Specified.