Senior Manager, Operations at EHA Clinics

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the position below:

Job Title: Senior Manager, Operations

Location: Abuja (travel required for meetings & other ad hoc activities)
Department: Operations
Reports to: Executive Vice President & Chief Operating Officer

Job Brief

• The Senior Operations Manager will oversee EHA Clinics’ operations in all our facilities, which includes Facility and Safety Management, External Facility Management, Command Center Management, Fleet Management and Project Management (Expansion Projects- Technical Project Management).
• S/he is in charge of strategic decisions for the growth of the Operations department as well as the organization as a whole. In addition, as a Senior Operations Manager, you will be involved in quality management and quality improvement programs in the organisation to ensure high-quality patient experience. 

Job Responsibilities

• Oversee maintenance and re-modeling of all EHA Clinics’ facilities as required.
• Ensure efficient and effective office & staff equipment maintenance systems, signage and landscape management.
• Inspect EHA Clinics’ structures to determine the need for repairs or renovations.
• Drive all aspects of EHA Clinics’ facility management systems inclusive of backup and real time power provision.
• Manage and track the maintenance of equipment and supplies to meet health and safety standards.
• Control activities like parking space allocation, waste disposal, building security etc.
• Allocate office space according to needs.
• Handle insurance plans and service contracts.
• Drive preventative maintenance planning/tracking
• Handle Contractor/Vendor Management.

External Facility Management:

• Supervise Facility Managers and Operations Coordinators.
• Handle Client relationship management and client reporting.
• Drive Client Support & Issue tracking through the command center team.
• Oversee timely procurement and storage of office supplies and stationary.
• Cut waste and unnecessary costs in company purchases.
• Determine if inventory quantities are sufficient for the office needs and order more when necessary
• Receive purchase requests from various departments within the company and get price quotes from suppliers/vendors.
• Vendor management: This shall include vendor sourcing, vendor processing, vendor profiling, vendor engagement, and vendor retainment.

Command Center Management (EHA Campus):

• Coordination with IT on technical operations
• Oversee staff planning
• Ensure Continuous Team Training
• Optimize Customer Service practices
• Ensure Service Quality Tracking/Reporting

Command Center Management (Distributed Command Center Operations):

• Coordination with IT on technical operations
• Coordination with Practice Managers on shift planning/scheduling
• Continuous Team Training
• Customer Service
• Operations, SOPs, products/services, sales
• Service Quality Tracking/Reporting

Fleet Management:

• Coordination with EHA on vehicle management, servicing, safety
• Driver management
• Driver continuous training
• Vendor management

Technical Project Management:

• Work closely with the executive management, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for EHA Clinics expansion projects.
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Identify key requirements for cross-functional teams and external vendors
• Overall in charge of the project delivery

Professional Development
EHA Clinics requires all staff to keep their knowledge and skills up to date:

• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature. 
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results.

Requirements
The requirements listed below convey the knowledge, skills, and ability required to successfully perform this job:

Required:

• Bachelor's Degree in Operations Management, Business Administration, Project Management, or related field
• 6+ years’ proven experience in an operations management position
• Strong budget development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

Desired:

• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Engineering graduate is very strong advantage
• Working knowledge of project management software programs, including ASANA, Odoo (work collaboration tools)

Functional Competencies:

• People Management
• Strong Reporting Skills
• Budget Development
• Critical Thinking and Problem Solving Skills
• Strong Verbal and Written Communication Skills
• Influencing and Leading
• Ability to Delegation
• Team Work
• Negotiation skills

Work Environment 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment. 

Benefits
The following benefits are available with this offer of employment:

• Healthcare: EHA Clinics will cover medical expenses for yourself, your spouse, and up to four (4) children under 21 years of age, or parents who are dependents of the employee (a total of 6 enrollees including the Primary) and supplemental health care coverage up to a cumulative maximum of N3,000,000 per household (a total of 6 enrollees including the Primary) in any twelve (12) calendar months.
• Group Life Assurance: EHA Clinics provides life insurance for team members. This insurance is payable in the event of your death. The effective date of coverage will be upon the successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days of paid annual leave (based on full-time work schedule).
• Values: All employees of EHA are required to demonstrate and embed the Values and Behaviour Statements in order for them to become an integral part of the post holder’s working life and to embed the principles into the culture of the organisation.
• Registered Health Professional: All employees who are required to register with a professional body, to enable them to practise within their profession, are required to comply with their code of conduct and requirements of their professional registration.
• Competence: At no time should the post holder work outside their defined level of competence. If there are concerns regarding this, the post holder should immediately discuss them with their Manager/Supervisor. Employees have a responsibility to inform their Manager/Supervisor if they doubt their own competence to perform a duty.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online