Live Operations Analyst at MacTay Consulting

MacTay Consulting - We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: Live Operations Analyst

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The Live Operations analyst works in the Operations team to support the monitoring, and tracking of trips ensuring the right information is presented to the drivers that can aid 100% operational excellence, to deliver a smooth experience for our customers.

Key Responsibilities

• Confirm and provide drivers with the appropriate manifest where the driver may have technical issues or smartphone issues.
• Update trip live locations on the approved channel
• Monitor vehicle movements using the tracking platform.
• Ensure that drivers start and end trips as appropriate.
• Update trip records on the appropriate dashboard
• Track performance of drivers on the routes assigned and update bonuses cared as appropriate.

Role Attributes
Process Orientation:

• Learn the company's processes and execute tasks according to the stated processes.
• Support the Operations Specialist in managing business processes.
• Research ways to improve processes and document the research for the Operations Specialist’s approval.

Communication:

• Prioritize the use of organization/s approved channels for communication of official information.
• Write clear, understandable, error-free, and concise emails and documents.

Time management:

• Completion of assigned tasks within agreed timelines.

Job Requirements

• A Degree in Transport Management, Operations Management, or any related discipline.
• 1 - 2 years experience in a similar role.
• Excellent communication skills.
• Ability to work methodically and meet deadlines.
• Strong analytical and organizational skills.

Application Closing Date
13th March, 2023.

Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.