Key Account Manager at Terawork

Terawork is the leading online talent marketplace in Africa that helps businesses thrive by connecting them with quality talent across Africa and globally. We have a pool of vetted professionals with varying levels of expertise across tech, digital, writing, business and creative services.

We are recruiting to fill the position below:

Job Title: Key Account Manager

Location: Lagos
Employment Type: Full-time

The Team

• You will join the Business development and Marketing team to play a key role in overseeing the relationships of the company with its most important clients, Go-to-Market Strategies to accelerate growth, recruit more customers and increase revenue.
• You will also be working closely with our talent management team in ensuring the successful development of ideas and strategies to attract prospective customers and retain existing ones.

What You Will Be Doing

• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Responsible for handling and managing multiple clients' accounts.
• Understand the client's needs and recommend solutions accordingly.
• Coordinating and directing all TERAWORK activities of sales and relationship management to ensure optimal achievement of set revenue targets on a month-on-month basis.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Prepare and present regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Understand the Company’s goal and purpose so that it will continually enhance the Company’s financial performance.
• Manage communications between key clients and internal teams.
• Develop innovative sales techniques to increase customer satisfaction.
• Understand the customer base and identify opportunities to build and grow profitable relationships.
• Ensure the right freelancers, talents and services are delivered to clients in a timely manner.
• Establish and oversee internal budgets with the company and external budgets with the client.
• Strong understanding of company products or services as well as business position and competition to keep business competitive.
• Develop rapport with key decision-makers.
• Collaborate with the marketing and design team to ensure requirements are met, such as sales numbers and profit goals.
• Analyzing client data to provide customer relationship management.

What You Should Have

• Must possess a minimum of First Degree in Marketing, Business Administration or a related field.
• 4 years of proven work experience as a Key Account Manager or a similar role in the Sales department.
• Experience working with the Customer Relationship Management tools such as HubSpot, Zoho, Salesforce Sales Cloud, etc
• Ability to handle multiple client accounts efficiently.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Strong prospecting skills and extensive customer-facing experience.
• Must be well organized and demonstrate good attention to detail
• Advanced presentation and persuasive skills.
• Experience in building a good relationship with clients.
• Must possess intermediate to advanced MS Office skill.
• Knowledge of branding and marketing strategies
• Strong problem-solving ability, including metrics-driven thinking and reporting on the results.

Required Skills:

• Customer Relationship Management
• Effective Communication
• Prospecting
• MS Office

Application Closing Date
14th March, 2023.