Community Manager at SupportPro by Salesplat

SupportPro is a product from Salesplat Technologies that drives at building Africa's best talent pool and pipelline for sales,operations and growth,marketing and other roles across industries. We provide companies the best hands fited for their exact needs, industries and growth goals. We are sales and growth professionals with amazing results. We cut short your sales and growth talents research efforts by over 50%.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Lagos
Employment Type: Full-time

Job Brief

• We are looking for a talented Community manager to help grow our community by creating a great member experience while executing PR, front of the office, events, and operational tasks with excellence.
• You will be responsible for maintaining and overseeing the facility making sure everything is working and in order.
• You will manage the company image in a cohesive way to achieve marketing goals for products and services.

Responsibilities

• Answer customers’ questions and provide information on all VPK services including co-working, social and lifestyle services.
• Provide best practice front-of-office management systems that include visitor receipt & management, telephone systems management, and client service management
• Respond to all inbound/walk-in calls/inquiries and forward on to relevant parties as and when applicable
• Complete membership transactions and onboard paid members with access cards and other needed tools.
• Process new member applications and fees
• Provide concierge services inclusive of mail handling, member services etc.
• Provide dedicated support to ensure all secretarial and administrative tasks are handled efficiently and effectively
• Reporting to management and executing instructions.
• Liaising with management and staff regarding administrative matters.
• Keeping track of occupancy and payment records including and not limited to invoicing daily transactions and managing petty cash.
• Raising requisitions for expenditure
• Overseeing the maintenance, repair, and replacement of office equipment and furniture.
• Scheduling and managing meetings, conferences, workshops, and special events.
• Making travel arrangements, coordinating conference calls, and handling RSVPs for events.
• Maintaining confidentiality with sensitive information and correspondence.
• Co-create events and ensure there is a good balance of education, member appreciation, and lead-generating/sales-related events
• Support the building and maintenance of an aesthetically pleasing workspace
• Create a collaborative environment amongst our members through events and personal introductions in line with profit objectives.
• Create a friendly environment to facilitate high member satisfaction.

Requirements

• Minimum of a B.Sc Degree in Social Science
• 3 years of Administrative/relevant work experience
• Attendance/participation in Tech Expos/Event is an added advantage
• Have excellent interpersonal and communication skills - friendly, diplomatic and assertive when required
• Have Exceptional organizational and multi-tasking skills
• Highly technically capable. Able to understand and work with the variety of hardware and software applications that our organization depends on
• Can work under your own initiative
• Experience managing corporate social media campaigns
• Experience with written content generation in a business environment and basic graphic design skills are a plus
• Have a keen eye for detail with an ability to see the bigger picture
• Have a strong sense of need for achievement of goals and successes
• Demonstrated project management skills
• Highly technically capable.
• Able to understand and work with the variety of hardware and software applications that our space depends on
• Experience managing corporate social media campaigns
• Experience with written content generation in a business environment and basic graphic design skills are a plus
• Passion for our entrepreneurial community
• Fluent in English. The ability to speak the additional language is a plus.
• High-level ethics, empathy, and dependability.

Salary
N200,000 Monthly.

Application Closing Date
4th April, 2023.