Client Service Manager at U-Connect Human Resource Limited

U-Connect Human Resource Limited - Our client, an Insurance broking firm based in Lagos, desires to hire a competent candidate to fill the position below:

Job Title: Client Service Manager

Location: Lagos
Employment Type: Full-time

Duties and Responsibilities

• Organise and develop relationships in order to find capacities as well as corresponding clients.
• Manage relationships with the regulatory authority and ensure timely submission of NAICOM returns and avoidance of sanctions.
• Liaise with internal customers on invoicing, payments, and analysis of client’s portfolio.
• Develop, amend, and issue contract wordings, endorsements, and cover notes to clients.
• Collect and analyse data for new businesses and renewals.
• Produce final reinsurance documentation to confirm coverage to clients.
• Collect and analyse relevant information, bordereaux and prepare market submissions as well as presentations for new business and/ or renewals.
• Obtain quotations for cover from the market.
• Accompany the Brokers to client visits when required.
• Assist in tender processes and preparation for potential new clients – this includes doing research to understand clients’ needs and portfolio.
• Do amendments on contract wordings, issue endorsements, send cover slips to Reinsurers and issue cover notes to clients.
• Take ownership and initiative in resolving queries and problems efficiently.
• Process clients’ contracts and documentation on ReSure system.
• Submit contract documentation directly to clients and make necessary follow ups on outstanding documentation.
• Appropriate record keeping.
• Review and check reinsurance documentation to ensure that it satisfies client requirements and other regulatory standards.
• Build strong relationships with clients and reinsurers.
• Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in the firm.
• Get involved in claims queries when necessary.
• Any other assigned duties

Requirements and qualification

• Bachelor’s Degree in relevant field.
• Minimum of 5 years of relevant work experience.
• Experience in Reinsurance/Insurance industry is mandatory
• Relevant professional qualifications - CII or CIIN.
• An analytical mind.
• Skill Set Required:
• Communication and writing skills.
• Microsoft office suites.
• Proven industry experience.

Salary
4,500,000 - 6,000,000 annually.

Application Closing Date
20th March, 2023.

Method of Application
Interested and qualified candidates should send their CV to: a.hamzat@u-connect-ng.com using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.