Local IT Officer, Bank's Nigeria Country Office - CHIS (EOI) at the African Development Bank Group (AfDB)

African Development Bank Group (AfDB) - Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries). The Bank’s development agenda is delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth.

We are recruiting to fill the position below:

Job Title: Expressions of Interest: Local IT Officer at the Bank’s Nigeria Country Office - CHIS

Location: Nigeria
Consultant type: Individual Consultant
Job Family: Information Technology
Duration of services: 12 months (renewable subject to satisfactory work)
Estimated starting date: 10 April 2023.

Introduction 
The African Development Bank hereby invites Individual Consultants to indicate their interest in the following Assignment: Senior SharePoint Developer. The main objectives of this consulting assignment are:

• Provide technical support services pertaining to Information and Telecommunications technologies including Office Automation, Business Applications, Internet, E-mail, Audio and video conferencing.
• Repair and maintain office equipment.
• Assist in system configurations and provide support to users of Information Technology (IT) tools at the Nigeria Country Department (RDNG).

Duties
The Consultants duties will include, but not limited to, the following:

• Operate and maintain the VSAT system and provide related support services.
• Provide technical assistance in carrying out installation, maintenance, and support of the wired and Wireless Local Area Network (WLAN) voice, data and videoconferencing system.
• Provide assistance and resolve problems with regard to hardware and software at the Nigeria Country Department (RDNG).
• Ensure the adjustment, repair or replacement of defective equipment through own intervention or by returning it to suppliers for service or repair.
• Use and maintain electrical and mechanical equipment such as the VSAT and the Uninterrupted Power Supply (UPS).
• Use test equipment, including basic computer monitoring tools.
• Work closely with the local IT officer and consultants in RDNG office as well as with TCIS staff at Headquarters in order to conduct investigations and tests to circumscribe and correct problems.
• As a true team player, develop, enhance, and put in place means aimed at enhancing the smooth functioning and the effectiveness of products, as well as the quality of services provided to both internal and external clients.
• Ensure that all clients calls are logged, resolved with minimum possible time and record reasons for the outages and action taken.
• Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities through the VSAT connection.
• Facilitate local Help Desk function; provide support to users of telecommunications and IT tools.
• Support the implementation of Bank corporate applications.

Required Skills and Qualifications
Eligible candidates must have the following skills and qualifications:

• Be a national of a Member Country of the Bank and resides in Nigeria.
• At least a Master / Engineering Degree in Computer Science, Information Systems, or equivalent degree in Engineering or closely related disciplines
• At least 05 years experience in similar assignment.
• Proficiency in networking and communication technologies: TCP/IP networks, WAN protocols, wiring and cabling, and network management solutions.
• Knowledge and experience of VSAT VoIP and voice gateway technologies
• Skilled in Skype for Business solutions and Polycom technologies
• Knowledge and experience of large IT infrastructure components (server, storage, data center and campus network.
• Knowledge or familiarity/exposure with/to Windows, Unix, and Linux environments
• Experience and/or knowledge with QoS implementation, VoIP, WAN switching and routing, load-balancing and application-delivery solutions.
• Ability to communicate in English and/or French or good working knowledge for other language.
• Familiarity with network and IT service monitoring tools such as PRTG, NAGIOS, CACTI, Cisco Prime and so on.
• Knowledge corporate applications such as different SAP modules, SRAS, Office365, MS Teams, OneDrive, SharePoint.

Application Closing Date
17th March, 2023.