Customer Care Officer at Affordable Cars Limited

Affordable Cars Limited is a leading Automobile dealer in Lagos Nigeria, The company has been providing unique sales and after sales services to its numerous customers in Multinational and FMCG industry since its inception in 1995. it has developed a partnership attitude that was not only professionally capable but was also familiar with customer’s expectation which has been guided through its core values and exceeding customer service delivery.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Candidate will be a first point of contact to our prospective and existing customers, and will provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
• The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Provide knowledgeable answers to enquires about cars in the showroom, pricing and availability
• Deliver high level of service to all phoning customers and provide the best solutions that match client’s requirements and expectations
• Build and maintain effective working relationships with operational colleagues and workshop staff.
• Escalating customer's enquires to the right department and follow up on After Sales services
• creating an supervising and ensuring business area is ready for business of the day
• Make suggestions for improvements in all matters within area of responsibility

Qualifications & Requirements

• Candidates should possess a B.Sc / HND in English, Mass communication or other related courses
• Must have 2 - 3 years' of relevant work experience
• Excellent phone etiquette and good verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Proficiency in the use of Microsoft office applications – MS Excel, Word and Powerpoint.

Salary
N80,000 - N100,000 / Month.

Application Closing Date
27th March, 2023.