Manager, Customer Contact Centre (Inbound) at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Manager, Customer Contact Centre (Inbound)

Job ID: 80406208_80381669
Location: Ilupeju Industrial Avenue, Lagos
Business Segment: Consumer & High Net Worth Clients
Job Type: Full-time

Job Description

• To ensure effective and efficient management of the Customer Care Centre - Inbound by providing first-line contact to customers/general public.

Qualifications

• First Degree in any field.
• Minimum of 6 years of experience

Personal Competencies:

• Strong Leadership Qualities
• Good verbal and written communication skills - sincere and articulate
• Conflict Resolution Skills
• Knowledge and Experience in Effective Service Delivery
• Strong Influencing and Persuasive Skills.

Application Closing Date
Not Specified.