Charge Back / Dispute Resolution & Reconciliation Officer at iRecharge Tech-Innovations

iRecharge Tech-Innovations is an internet powered distribution platform that enables users purchase virtual products and services such as airtime and mobile data, internet subscriptions, pay TV, and Bulk SMS

This solution which integrates seamlessly with all major Telecoms operators and service providers aims to provide value added services to consumers through as many access points as available.

We are recruiting to fill the position below:

Job Title: Charge Back / Dispute Resolution & Reconciliation Officer

Location: Abuja (FCT)
Job type: Full-time
Department: Growth and Implementation
Reports to: Head, Growth and Implementation

Job Description

• We are looking for an experienced Dispute Resolution & Reconciliation Officer who is passionate about the growth and our mission of simplifying payments in Africa.
• The ideal candidate will resolve all issues arising from electronic transactions and perform automated back-office processing such as dispute processing, settlement, reconciliation, and reporting from all our channels.

Job Responsibilities

• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Coordinate with team members to solve any issues the chargeback and settlement unit faces.
• Ensure daily processing of outgoing dispute actions and the on-time response of incoming disputes.
• Coordinate with banks to solve pending issues and reply to their inquiries.
• Attend to all queries from customers and merchants on dispute issues and ensure they are resolved promptly
• Ensure all claims logged on dispute resolution systems are promptly attended to, to guide against financial loss.
• Maintain customer service standards to retain the customer base by ensuring the service provided is appropriate and taking prompt action to rectify problems/queries
• Develop and maintain business relations with the Reconciliation & Chargeback team at NIBBS and other key service providers at different levels – PTSP, PSSP, Switches etc.

Education Qualifications, Experience, Skills and Competencies

• A Bachelor's Degree or its equivalent.
• Digital Financial Services or banking industry experience.
• Experience with electronic payment systems.
• In-depth knowledge of payment processing gateways.
• Organization and time management skills.
• Proficiency in the use of Microsoft Office Suite.
• Excellent communication skills and interpersonal skills
• Attention to detail and accuracy
• Strong analytical and problem-solving skills.

Application Closing Date
3rd April, 2023.