Digital Marketing Expert at Teleperformance Nigeria

Teleperformance, for over 40 years, has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen.

We are recruiting to fill the position below:

Job Title: Digital Marketing Expert

Location: Nigeria

Job Description

• Very customer service focused, able to deal with customers in a friendly, positive and polite manner via calls.
• Social media advertising experience is a huge plus and highly preferred.
• Ability to engage the customer, strategically build rapport and handle objections.
• Proven ability to deal with problems and solve them effectively.
• Multi-channel transactional sales & marketing to deliver best practices to long-tail advertisers.
• Self-motivated and confident with a results-driven attitude.
• Use listening skills that support effective telephone communication to support the customer needs and requests.
• Uplift revenue by providing consultative advice to small and medium-sized businesses (SMBs) as well as micro businesses to help them grow their businesses across multiple channels - chat, email and phone.
• Apply appropriate actions to effectively resolve the customer request.
• Ensuring digital education measured by the number of events executed, product solutions pitched and actioned.
• To always provide a high level of customer service to clients.
• Robust multitasking skills (e.g., able to log calls and interact with the customer simultaneously)
• Other Duties as assigned. 

Requirements

• Call Centre Experience: at least 3 years of customer support experience via phone, email, and chat is preferred.
• Excellent and fluent communication skills: verbal, written, listening skills.

Application Closing Date
Not Specified.