Customer Service Supervisor at Shiptonaija

ShiptoNaija is a freight forwarding company providing you affordable stress-free shipping to Nigeria from the USA as well as deliver cargo from Nigeria to USA. We offer an opportunity for Nigeria to have access to US online stores for their shopping while offering Nigerian residents in the US ways to connect to their loved ones by sending items using ShiptoNaija air freight to Nigeria. Our air Cargo to Nigeria from USA ships from our Houston office and Atlanta office.

Recognizing that companies require urgent shipment to make a difference in keeping a facility in operation or retaining customers for the future, our combination of expedited/express freight or air freight charter options can rescue most situations with our cost-effective services. Whether you are shipping heavy items or a group of heavy machinery, palletized or crated, we will evaluate your freight size and budget to assist you in the most appropriate aircraft selection for industrial machinery or a mobile hospital.

We are recruiting to fill the position below:

Job Title: Customer Service Supervisor

Location: Lagos
Employment Type: Full Time

Job Summary

• We are looking to hire an exemplary customer service supervisor to coach our service staff to deliver exceptional customer service.
• The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
• You will play a collaborative role in growing and implementing standards and processes.
• You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.

Responsibilities

• Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the Department’s and the District’s mission, objectives, and values.
• Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives. Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
• Plans and implements work programs and customer service activities: modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality, and timeliness.
• Maintains the daily schedule to ensure complete coverage for our customer base.
• Training staff in areas of customer service and company policies.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.

Requirements

• 6 years of work experience.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Available to work shifts.

Application Closing Date
30th March, 2023.