Client Service Officer at Abuja Clinics

Abuja Clinics was established in 1989 as a health institution to provide efficient medical services to the then budding Federal Capital Territory (FCT). From humble beginnings it has grown into a group of 3 hospitals located in Karu, Garki and Maitama districts of the FCT . The group possesses advanced medical equipments to assist its team of highly qualified and dedicated health personnels. These equipments include but are not limited to the 64-slice CT scan unit, 4D-Ultrasonography, Mammography unit with stereotatic biopsy and Intra-operative C-arm fluoroscopy allowing for excellent diagnosis and cure. The hospital renders services in all major fields of medicine such as: Surgery, Paediatrics, Obstetrics and Gynaecology, Internal Medicine, Radiology and Dentistry.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Maintain a positive, emphatic, and professional attitude towards customers always
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Know our products and services inside and out so as to answer questions
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required Skills & Qualifications

• Must possess a minimum of HND or B.Sc. in a related field
• Must have at least 2 years of proven working experience in a similar role
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Excellent organizational and analytical skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Experience in a fast-paced service-led environment
• Must consistently interact in a manner that is friendly, supportive, respectful, and cooperative with co-workers and clients
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must reside in Abuja

Application Closing Date
30th March, 2023.