I.T Help Desk & Desktop Support Executive at a Leading Commercial Bank - MacTay Consulting (15 Openings)

MacTay Consulting - Our client, a leading Commercial Bank is recruiting to fill the position below:

Job Title: I.T Help Desk & Desktop Support Executive

Locations: Isolo, Okokomako, Ikeja, Iganmu, Yaba, Victoria Island, Iseyin & Marina - Lagos; Osogbo - Osun; Ondo; Benin - Edo; Ilorin - Kwara; Warri - Delta; Ibadan - Oyo; Port Harcourt - Rivers
Employment Type: Full-time
Client: Leading Commercial Bank

Objective

• Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Responsibilities

• Perform daily service desk operations such as logging and capturing of user’s requests and providing first-level incident and problem-solving support
• Escalate issues for resolution at appropriate levels
• Monitor and track incidents reported to the service desk to the point of resolution
• Provide first-level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second-level support team
• Ensure IT service desk policies and procedures are enforced and adhered to
• Assist with the management of the Incident / problem database
• Continuously monitor and report service levels to ensure responsiveness of IT to business

Requirements

• B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)
• 27 years and below
• I.T Certification is an added advantage
• 1 - 5 years of work experience in a similar role.
• Must have completed NYSC

Salary

• N85,000 net per month.

Benefits:

• Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.

Application Closing Date
31st March, 2023.