Application Specialist (Remote) at Nexford University

Nexford University is a next-generation university based in Washington DC offering a competency-based learning model. Nexford's mission is to enable greater social and economic mobility by providing an affordable high-quality education that will positively impact millions of lives around the world.

We are recruiting to fill the position below:

Job Title: Application Specialist

Location: Remote

About the Job

• Are you an experienced Telesales Advisor with the ability to drive learner enrollment at an American online university? Join a next-generation university making high-quality affordable education available worldwide. At Nexford University, you will be responsible for advising and guiding potential learners and applicants using outbound calling as your main channel. You will also be competent across digital channels, such as social media, live chat and WhatsApp to bring a 360 care approach to advising potential learners across the world.  

Key Responsibilities

• Contact potential learners or applicants to guide their decision making and help them  
• Answer questions about the university, programs, or the admissions process 
• Ask questions to understand our learners and our programs better, with a cultural awareness of each region 
• Go the “extra mile” to ensure university goals are met and challenges blocking enrollments are promptly addressed  
• Use different platforms to convert leads to customers – calls, emails, chat and social media channels  
• Deliver on meaningful weekly calls and monthly enrollment targets 
• Keep records of calls and sales and note useful information on the CRM: Hubspot 
• Gather actionable insights that can contribute to the university’s improvement 
• Collaborate with the global team to help increase enrollments and to provide the best learner experience possible. 

The Ideal Candidate

• BSc / BA Degree  
• 3+ years experience in consultative Telesales (preferably in higher education)
• Prior experience managing inbound/outbound calls, emails, chat and social media channels 
• Excellent English: written and verbal  
• Proven track record of successfully exceeding Telesales targets 
• Ability to maintain resilience while working in a highly KPI driven environment 
• Outstanding communication and negotiation skills with the ability to resolve issues and address complaints 
• Ability to adjust customer handling and sales techniques depending on the prospect 
• High learnability to become expert in our degree programs and explain them to potential learners 
• Discipline and professional maturity to work remotely 

Benefits 

• Work at a company with a social mission where you can make a real difference 
• A market-competitive salary 
• 12 days personal development time off, post-probation 
• 50% discounted tuition on all Nexford courses for your family
• An entrepreneurial and highly stimulating environment 
• Remote working

Application Closing Date
Not Specified.