Customer Service Manager at HRBP Limited

HRBP Limited, also known as “Human Resource Business Partners” is a Human Resource Management Consulting company, focus on delivering human resource solutions for various sizes of organizations in areas of Talent Acquisition, Development, Management, Organization Planning, Development and Improvement. We provide full HR Consultancy service regardless of client headcount or location in Nigeria. We deliver customized HR Consultancy service for all sizes of organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos
Employment Type: Full-time
Work Mode: Hybrid

Responsibilities

• Overall supervision of all daily operations to ensure adequate staffing for effectiveness and efficiency at all times.
• Drive excellent customer service delivery to ensure that all customer complaints or related issues are addressed promptly.
• Prepare appropriate responses to complaints received directly from customers or through regulators or bank partners.
• Ensure that you and the customer service team members provide excellent, courteous and professional customer service when interacting with the customer.
• Escalate to in a timely manner any issues of concern.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Keep accurate records and document customer service actions and discussions.
• Achieve qualitative and quantitative targets.
• Maintain an orderly workflow according to priorities.
• Hold daily stand ups with your team.

Requirements

• A minimum of B .Sc in related field
• Microsoft Office suite proficiency
• Experience in working with different CRM tools
• Dynamic, proactive and energetic leadership style
• Clear verbal and written communication skills
• Must be well organized with keen attention to detail.
• Strong analytical and conflict resolution skills
• Excellent time and people management skills, with the ability to prioritize and multi-task under pressure of deadlines.

Ideal Candidate:

• Should have 5+years proven experience in customer service and 3+ years as a Customer Service manager in a financial institution or Fintech.
• Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
• Must have the ability to manage a high pressured, fast paced environment and overseeing the day to day customers service team.
• Must have knowledge and comply with all applicable financial regulations.

Application Closing Date
31st March, 2023.