Sales / Customer Support Officer at Arewatees Limited

Arewatees is a lifestyle apparel brand on a mission to build peace in the world through African-inspired designs. We find inspiration in the wealth of stories that abound in our home country Nigeria and the African continent at large. Each collection we release to the world results from thoughtful collaborations that give form to designs rooted in culture but imbued with a universal appeal. Beyond our quality apparel and inspiring designs making you look cool and fashionable, your connection with our brand contributes to peace-building initiatives driven by us to impact the world in tangible ways.

We are recruiting to fill the position below:

Job Title: Sales / Customer Support Officer

Location: Barnawa, Kaduna
Employment Type: Full-Time (On-site)

Job Description

• We are searching for a motivated and experienced sales and customer support officer to support the Manager Sales and Customer Support in achieving the goals and objectives of the department.
• To qualify for the role, the ideal candidate will have proven experience working in a sales and customer service position, with excellent knowledge of the latest industry trends and techniques.
• In addition to being an excellent communicator (written and verbal), you will also demonstrate strong problem-solving, and interpersonal skills.

Job Responsibilities

• Assist the Manager with sales and customer support
• Responsible for all customer engagement pertaining to the company’s products and services.
• Respond to customer queries and provide guidance with purchasing decisions
• Interface directly with customers either physically or virtually - calls, social media, emails - in a timely and efficient manner.
• Maintain current knowledge of all company products, services, and promotions to ensure prompt response to inquiries.
• Track, resolve, and document customer issues - follow up with assigned personnel to ensure timely resolution of problems
• Responsible for the preparation of customer activity reports - maintain daily records of customer activity (inquiries, comments, complaints, interactions, transactions, and resolutions) in an electronic database for Founder/Creative Director to review
• Collect and collate relevant information from old and new customers for the company database.
• Coordinate sales efforts with marketing programs.
• Assist in determining pricing schedules for products, promotions, and negotiations.
• Maintain accurate and detailed sales records
• Ensure up-to-date customer data across all data management systems
• Reach out to customer leads through “cold calling”
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the schedule
• Coordinate sales efforts with team members.

Job requirements

• First Degree (BSc / HND) in Communication, Business, Administration, Management, or another related field
• Minimum of 2 years proven work experience as a Sales Representative or similar role
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation, and communication skills
• Prioritizing, time management, and organizational skills
• Relationship management skills and openness to feedback
• A commitment to excellent customer service
• Excellent written and verbal communication skills
• Experience using computers for a variety of tasks.
• Able to work comfortably in a fast-paced environment
• Must be proactive, show initiative, work with minimal supervision, and be eager to learn

Preferred:

• Not more than 30 years of age.

Gross Salary
N50,000.00 / monthy.

Application Closing Date
15th April, 2023.