Social Behavior Change Communication (SBCC) Officer at Marie Stopes International Organisation Nigeria (MSION)

Marie Stopes International Organisation Nigeria (MSION) is a result-oriented Social enterprise, which uses modern management and marketing techniques to provide reproductive health care and allied services. MSION’s goal is to meet the needs of underserved Nigerians and dramatically improve access and use of a range of reproductive health services. MSION is part of Marie Stopes International’s Global Partnership which is in over 37 countries worldwide.

We are recruiting to fill the position below:

Job Title: Social Behavior Change Communication (SBCC) Officer

Location: Kebbi
Job Type: Full-Time
Department: Programme Operations
Job Category: Programme Operations
Job Status: Interviewing

The Function
The role is an SBCC role with access to support, demand generation and creation of enabling environment for the MSION project with the support of the regional manager and operations unit. The role holder will be responsible for:

• Leading the development of demand-creation strategies
• Leading the demand generation drive on the MSION project
• Leading in CBO management on the MSION project
• Designing and delivering effective training to CBO and partners.
• Creation of an enabling environment for program sustainability
• Lead on advocacy and engagement with External stakeholders, Religious/Traditional leaders, Police and Media
• Development of effective marketing materials that provide excellent information in an appropriate format, promoting MSION’s brand and boosting client numbers.
• Clear communication to the whole team on progress against strategy and lessons learned.

About this Role

• This role is part of the Programs Operations Team responsible for the leadership of all demand creation activities and CBO management on the MSION project. Working closely with RM&E, Clinicians (SCTO/CTO/CSP) and reporting to the Regional Manager, Strategic Communications and Marketing Director, the SBCC Officer analyses the behaviour of MSION’s existing and potential clients and develops cost-effective strategies and action plans to ensure value for money on all demand creation activities through the network of MSION’s demand creation team and partners
• The post holder is required to demonstrate initiative, energy, persistence, results orientation, drive, integrity and discretion, enthusiasm, and commitment to personal development in the excellent delivery of work against these responsibilities.
• The role also contributes to furthering MSI’s Vision: to create A WORLD IN WHICH EVERY BIRTH IS WANTED and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE.

Responsibilities
KPI:
Lead CBO management:

• Identify CBOs and other relevant bodies and partners for demand generation in the community
• Develop and implement a robust capacity-building plan for CBOs, Town announcers, WDA, WDC, and Youth Champions (YC).
• Lead the implementation of a robust communication strategy for effective sensitization and stigma reduction in the communities through effective stakeholder engagement.
• Stakeholder mapping and operationalization of the plan for effective engagement.
• Ensure the full implementation of MSION’s community engagement strategy across channels of operation.

Training of CBOs:

• Post-training support and supervision
• Monitoring of demand generation activity
• Stakeholder meetings and documentation
• 30%-time allocation.

Lead Demand Creation and Marketing:

• Articulate a clear demand generation (DG) strategy specific to channels of operation
• Clear ongoing analysis of the market, by segment, location, and accessibility to promote products on the project.
• Support activities of the demand creation team (CBM WDA etc)
• Create clear strategies for adolescent engagement and stigma reduction.
• Ensure complete referral and service uptake at the facility level.
• Ensure effective mobilization of clients to providers.
• Ensure effective contact centre marketing
• Responsible for achieving on-target numbers in service uptake on the project.
• Identify hot spots and strategies for engagement to increase PAC
• DG strategy articulated for Channel
• Monthly activity work plans
• Report of technical support to demand generation agents and YC – monthly
• Monthly documentation of success story/HIS
• Number of engagements on contact centre
• 30%-time allocation

Advocacy and External Engagement:

• Periodic sensitization with Police at the Divisional and local levels on SRH with support from RM
• Engagement with Traditional and Religious leaders to create an enabling environment for program implementation
• Engagement with media for positive insight on a project with support from RM
• Identify media personnel for training.
• Engagement with State MoH, and other relevant line ministries and attend TWG meetings with support from RM
• Enhance Visibility for MSION
• Database of key stakeholders
• Quarterly activity report with Traditional Rulers and Religious Leaders
• Monthly documentation of success story/HIS
• Sensitization of Police Officers
• Monthly activity report with Police
• 25%-time allocation.

M&E:

• Ensure data quality check and timely reporting.
• Data spot check and validation
• Ensure effective referral tracking.
• Track in reaches and service uptake at the facility level
• Track referral to contact centre.
• Prompt submission of the monthly and quarterly report
• Monthly data spot check
• Referral tracking
• Inreach monitoring
• Monthly activity report
• Number of engagements on contact centre
• 15%-time allocation.

Qualifications and Training (Essential / Desirable)

• First Degree in any discipline
• Effective Communication and management skill is an added advantage

Experience (essential/desirable):

• Minimum of 3 years experience in strategic communications
• Experience in CSO management and effective planning and engagement
• Demonstrate great advocacy skills and community engagement.
• Knowledge of donor contract requirements for budgeting and reporting.
• Ability to establish and maintain contacts with senior-level government officials. 
• Remote work and remote teams’ management experience
• Ability to communicate effectively (both written and oral) across levels.

Cross-functional team player:
Team Member Behaviours:
Work as One MSI:

• You contribute, use, and share accurate data and evidence to improve understanding, insight and decision-making across MSI, enabling us to maximise our ability to influence others.
• You share relevant knowledge, expertise and resources to strengthen teamwork and prevent duplication of effort.
• You actively work as part of a team, providing support and flexibility to colleagues, and demonstrating fairness, understanding and respect for all people and cultures.
• Show courage, authenticity and integrity
• You hold yourself accountable for the decisions you make and the behaviours you demonstrate.
• You are courageous in challenging others and taking appropriately managed risks.
• Develop and grow
• You seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective.
• You manage your career development including keeping your knowledge and skills up to date.
• Deliver excellence, always
• You strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implementing smarter, more efficient ways of performing your role.
• You build and maintain effective long-term working relationships with all stakeholders, and are a true MSI ambassador.

Leadership:

• You inspire individuals and teams, through situational leadership, providing clear direction.
• You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline.
• You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team.
• You articulate a vision of the future which inspires and excites others.

MSI Values:

• Mission-driven: With unwavering commitment, we exist to empower women and men to have children by choice, not a chance.
• Client-centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality.
• Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long-term sustainability and increased impact.
• Courageous: We recruit and nurture talented, passionate and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission.

Personal Attributes:

• Strategic thinker, with excellent analytical and effective communication skills.
• Excellent leadership and management aptitude in leading diverse teams remotely.
• Pro-choice.
• Flexibility to operate in a changing environment and strong change management skills
• High Decision and initiation skills
• Technologically driven.

Application Closing Date
14th April, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online