Customer Account Manger at CredPal

CredPal is a financial technology company that provides credit cards for consumers to meet their immediate financial needs. We are leveraging technology and the retail industry to provide a modern consumer credit solution for Africa and beyond.

We are recruiting to fill the position below:

Job Title: Customer Account Manger

Location: Yaba, Lagos
Employment Type: Full-time

Job Description
What to Expect:

• The Customer Account Manager(s) utilizes inbound and outbound telephone calls to achieve sales targets.
• Your responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received.
• You should also be able to liaise with the appropriate departments to resolve customer complaints.

What You’ll Do

• Sales conversion.
• Calling existing and potential customers to persuade them to the company products and services.
• Processing all customer requests accordingly.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

What You’ll Bring

• HND / B.Sc Degree in Management Sciences or related field.
• 1-2 years experience in telesales preferably in the financial services industry.
• Proven work experience as a Sales Executive, Sales Associate or similar role.
• Basic excel skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.

Benefits

• Competitive remuneration
• Medical coverage
• Flexible work schedules(remote friendly) and an open and collaborative team environment.
• Internal opportunities - we believe in growing our own!
• Smart and engaging colleagues who’re invested in your growth

Application Closing Date
Not Specified.