Telesales / Call Center Officer at Autobucks Lenders Limited

Auto Bucks Lenders Limited is a fully owned subsidiary of the Alert Group (Alert). We are a financial investments impact and ESG-focused company. Our core competence is MSME lending to unlock real capital for investment. Auto Bucks has a partnership with Alert Microfinance Bank as its subsidiary (‘’Bank’’). The bank is a company licensed by the Central Bank of Nigeria (CBN) in 2013 to carry out micro-lending business for individuals and entrepreneurs and deposit-taking from the public.

We resolved to become a group to unlock capital for deserving entrepreneurs and challenge the status quo of accessing funds and the difficulty experienced in doing business in Nigeria, and the complex procedure such as collaterals and lengthy approval periods involved in getting loans from banks. Auto Bucks Lenders Limited is a technology-driven financial institution focusing on MSME. We are the financial supermarket you can bank on.

We are recruiting to fill the position below:

Job Title: Telesales / Call Center Officer

Location: Ikorodu, Lagos
Employment Type: Full-time

Your day-to-day Activities

• Take responsibility for end-to-end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
• Amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
• Maintain technical product knowledge to support team colleagues, provide cover, and achieve department objectives.
• Answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication.
• Retain relationships with advisers and other business areas.
• Investigate and resolve complaints and queries, in line with the divisional and regulatory complaints procedures.
• Identifying and addressing the cause of a customer complaint and remedying the underlying issue of the complaint, balancing the needs of the customer, the company and regulator.
• Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve on own self development.

Skills & Experience

• Minimum of HND or B.Sc
• Have already attained the Award in financial Administration or keen to work towards this qualification.
• Diligent and conscientious in the accuracy of their work, excellent attention to detail.
• Excellent Customer Service experience with a “Can Do”, proactive attitude.
• Excellent written and verbal communication skills.
• Ability to operate in a fast paced, dynamic environment and able to work under pressure.
• Intermediate knowledge and experience of MS Office.

Application Closing Date
30th April, 2023.