Customer Care Executive at Beckley Consulting Limited

Beckley Consulting Limited is a company with a special focus on the development and growth of micro, small and medium enterprises (MSMEs) in Nigeria. We also provide and manage out-sourced labour, temporary or permanent, semi-skilled or skilled, according to the specific needs of our clients and ensure that statutory deductions and labour laws are complied with. The company is determined to make a difference in all its assignments through personal service delivered with a strong commitment to integrity and professional excellence. Our key objective is to add value in every area of collaboration with our clients.

Beckley Consulting Limited (BCL) has its registered office in Lagos. The Company has assembled a team of experienced and energetic professionals and partners who are experts in various fields to provide effective, reliable and cutting-edge services to meet and exceed the expectations of our clients. The management and staff of the Company have the requisite expertise and experience to deliver value-added solutions to meet the needs of clients.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities
The Customer Care Executive would have the following responsibilities:

• Attend to Customer’s Issues & resolve them in a timely & efficient manner
• Coordination with Support Teams and ensuring the customer's issues is resolved efficiently and effectively
• Raising, following up and closure of Trouble Tickets
• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
• Follow up for Collections through timely reminders to Enterprise & Retail Customers
• Ensuring Collections of receivables is achieved as per the set targets
• Service & MTTR Improvement Plans
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Generate Sales Leads.

Qualifications

• Minimum of B.Sc / HND in Science preferable, any other discipline may also apply
• NYSC Certified

Skills Required:
Fair Knowledge of Telecom Technologies:

• Internet Bandwidth & Leased Circuits
• Smart Solutions & Internet of Things (IoT)
• Internet Broadband

Soft Skills & Characteristics:

• Strong organizational skills
• Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with Telecommunication Customer Care Department
• Strong math and critical reasoning skills
• Customer Relationship Management
• Integrity & Honesty
• Team Player
• Interpersonal Skills
• Resourcefulness & Result Oriented approach
• Customer Oriented Approach
• Strong Oral & Written Communication

Salary
N900,000 - N1,200,000 Annually.

Application Closing Date
3rd April, 2023.