Sales Lead (Shop Manager) at Konga Nigeria (Lagos and Oyo)

Konga is a leading player in the Nigerian e-commerce space, with over a thousand (1000) employees across the country, over 35 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express, Konga Health, Konga Food, etc.

We are recruiting to fill the position below:

Job Title: Sales Lead (Shop Manager)

Locations: Admiralty, Ajah, Cherubmall, Gbagada - Lagos, Ibadan and Saka - Oyo
Department / Division Unit: Konga Retail
Reports to: The Store Manager
Hours of Work: 8 am - 6 pm
Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics, Sales team.
External: Customers and OEM

Job Objectives/ a Brief overview of the role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.
• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.

Job Duties / Responsibilities / Accountabilities

• Manage the floor sales representatives and other members of the team.
• Set and track sales targets for your team.
• Suggest and implement improvements in the sales administration process.
• Report on sales metrics and suggest improvements.
• Prepare monthly, quarterly, and annual sales forecasts.
• Use customer feedback to generate ideas about new development or products.
• Research and discover methods to increase customer engagement and sales output.
• Ensure sales, finance, and legal policies and procedures are met.
• Build an open-communication environment for your team.
• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales.

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.
• Near zero incidence of untimely response to an escalation.
• Near zero incidence of untimely order delivery.

Qualifications
Essential:

• A Degree in Business or related fields.
• Degree in Sales, Business Administration, or a certificate in a relevant field.
• Strong interpersonal and communication skills,
• Microsoft package proficiency.

Knowledge:

• Proven work experience as an Inside sales manager.
• Hands-on experience with CRM software and MS Excel.
• In-depth understanding of the sales administration process.
• Excellent interpersonal and team management skills.
• Strong analytical and organizational skills.
• Numerical abilities and problem-solving attitude.

Application Closing Date
Not Specified.