Manager - Infrastructure Operations, Information Technology at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position of:

Job Title: Manager - Infrastructure Operations, Information Technology

Job Requisition ID: 2492
Locations: Ikoyi, Lagos
Job Type: Full time
Reports To: Senior Manager - IT Infrastructure Support
Division: Information Technology

Mission

• Responsible for supporting all aspects of MTNN IT infrastructure Operations and Cloud to provide high quality enterprise services where end-users can achieve full productivity geared towards support of business functions and operations in serving the ever-increasing subscriber volumes.  
• Liaise with the Managed services Operations team and the entire IT teams to ensure quality and effective management of Infrastructure Operations, maintaining highly available, optimal and stable infrastructure, with an eye on quality-of-service delivery.

Description

• Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
• Manage crisis situations and work under pressure to resolve problems.
• Plan and undertake projects to improve and upgrade key IT systems as directed by IT Senior management.
• Develop, contribute, and evaluate technical proposals related to enhancing cloud migrations and implementations.
• Contribute to continuous improvement of platform performance, scalability, efficiency, and reliability.
• Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge.
• Ensure policies and processes are well-documented, communicated and followed.
• Advocate for and drive major initiatives that move the organization forward and help us scale.
• Assist other Infrastructure, Cloud team and development teams to resolve application-to-platform integration issues (IaaS and PaaS) across different cloud providers and deployment models.
• Provide information timely for Audits and Security and audit requests and ensure vulnerabilities and findings are closed.
• Ensure effective access controls to Infrastructure platforms.
• Ensure support commercials and contract are implemented for support vendors.
• Prepare management reports and metrics as required and utilize appropriate management tools to monitor operational service status against SLAs and make recommendations where necessary to ensure optimal performance.
• Manage new projects, technology deployments and upgrades into live environment minimising associated risk by ensuring they are carried out in a controlled, timely manner with minimum service downtime.
• Lead incident, problem and change management processes for IS operations related issues, and co-ordinate preparation of incident reports (as required).
• Manage and monitor Disaster Recovery operations for IT infrastructure.
• Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education

• First Degree in Computer Science, Electrical / Electronic Engineering, or any related discipline 
• UNIX/Linux and Windows Administration
• Fluent in English 

Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 5 years’ experience in an area of specialization; with experience in supervising/managing others.
• Experience working in a medium to large organization.
• Hands-on experience in administrator of UNIX/Linux, Cloud Operation (Azure & GCP), Databases, Storage & SAN, Windows platform, Virtualization etc.
• Be proficient and experienced in the implementation and management in at least 4 of the following technical disciplines: Databases (Relational and NoSql); Operating Systems (Linux, Unix and Windows); Storage and SAN solutions, Backup and recovery, Replication technology as well as Virtualization.
• Experienced in platform migrations and upgrade of Infrastructure components e.g., Storages, Databases etc.
• Must have hands-on experience managing and migrating cloud solutions.
• Proficient in Infrastructure as a code and able to work with tools such as Ansible, Git, GitHub, Puppet etc.

Application Closing Date
13th April, 2023 (10:59 PM).