Call Center Agent at Tenportion International Limited

Tenportion International Limited is a Fintech company that provides quick loans to customers via an online process.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manages recovery of overdue loan.
• Contacting customers daily/weekly and informing them of their overdue loans.
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product.
• Responding to customer queries and escalating accordingly.
• Maintaining accurate, up-to-date customer account information.
• Reporting accurate customers feedback daily/weekly.

Requirements

• Candidates should possess an OND / HND / B.Sc qualification with 0 - 2 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Agile, Teachable and willing to learn.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to detail and strong Listening skills.
• Persuasive, sales / marketing and analytical skills will bean added advantage.
• Must have Android Phone.

Salary
NGN50,000 - NGN75,000 / Month.

Application Closing Date
11th April, 2023.