Customer Service Officer at HRBP Limited

HRBP Limited, also known as "Human Resource Business Partners" is a Human Resource Management Consulting company, focus on delivering human resource solutions for various sizes of organizations in areas of Talent Acquisition, Development, Management, Organization Planning, Development and Improvement. We provide full HR Consultancy service regardless of client headcount or location in Nigeria. We deliver customized HR Consultancy service for all sizes of organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Ideal candidate must be fluent in one of the 3 major Nigerian languages (Hausa, Igbo, Yoruba). Fintech/ Banking experience in similar role.
• Manage incoming calls, handle customer complaints, provide solutions and alternatives within the time limits as well as follow up to ensure resolutions.
• Have detail knowledge of the company’s product and services and using that knowledge to Engage customers and generate sales leads.
• Identify and assess customer’s need to achieve satisfaction.
• Keep track and record of customer interactions, process customer accounts and ensure to file documents.
• Ensure to follow communication procedures, guidelines and policies.
• Build sustainable relationships with customers/clients through open and interactive communication.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Consistently carry out customer satisfaction survey and compile feedback to influence development.
• Develop script for answering calls and making calls.
• Use telephones to reach out to customers and verify account information and also determine opportunities for new sales
• Resolve all inbound and outbound support requests per established guidelines.

Requirements

• Candidates should possess a Bachelor's Degree with 3 - 5 years work experience.
• Must have similar experience in Banking/Fintech company.
• Ability to communicate fleuntly.
• Team Player.

Application Closing Date
15th April, 2023.