Customer Service Agent at Vovida Communications Limited

Vovida Communications Limited is a Pan-African Telecommunications Company founded with a mission for enhancing the quality of life by providing competitively state-of-the-art ICT/Telecommunications services.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• This role is responsible for providing excellent customer service by handling information inquiries, passenger check-in, baggage check-in, and problem resolution for airlines
• First point of contact (POC) dealing with all customer requests and needs.
• Verify customer documentation and print tickets
• Provide current and accurate information to customers
• Provide assistance to customers
• Maintain positive customer relations at all times by using good judgment and the ability to multi-task
• Identify opportunities to improve customer experience and increase satisfaction
• Provide daily service reports including maintenance reports and daily usage figures.
• Work with customers/ company technical team to identify problems and advise on the solution
• Update customer database and other duties as may be assigned.

Requirements

• Interested candidates should possess a B.Sc Degree with 1-2 years experience.
• Time management
• Experience in service or hospitality-related environment
• Ability to create a relationship that builds trust
• Ability to multi-task and manage schedules and people:
• Keep up with ever-changing schedules, and coordinate proactively across departments to ensure pending tasks are being completed.
• Be able to do several tasks with constant interruptions.
• Problem-solving skills using exceptional judgment
• Excellent report writing skills;
• Good leadership and team building skills
• High level of integrity and confidentiality;
• Attention to details
• Strong oral and written communication skill
• Good interpersonal and communication skills – written and spoken
• Proficiency in the use of Ms Office Suite (Word, Excel and Power point)

Application Closing Date
20th April, 2023.

How to Apply
Interested and qualified candidates should send their Resume (attached) to: [email protected] with the Job Title as the subject of the email. (e.g Customer Service Agent)

Note: Candidates should reside in Ikeja & or environs.