Customer Service Representative at Isurf Global Services

ISurf Global Service is an Information Technology Consulting Services Company with specialization in delivering technology solutions to meet the needs of our clients. Our Consulting experience provides practical, cost effective innovative change, insights and knowledge to help you organize and maintain an effective Optimal model for your business growth and flexibility. Our main activities are focused on providing professional consulting and technical services, carrying out research and training in the use of ICT and organizing events and workshops. The solutions we build help our customers achieve profitable growth, reduce costs and take advantage of new business opportunities.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking to employ a driven Customer Service Representative to relate with our clients to take, note and escalate inquiries or requests concerning the Company’s goods or services.
• In addition, they prioritize the demands of the clients at each stage of the process and offer options that are customized to those unique circumstances.
• You should also be able to answer customers’ questions regarding product pricing, availability, features, and benefits.

Responsibilities

• Relating with Customers to get firsthand complaints and Inquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements

• OND / HND / B.Sc
• Age: 21-30
• 0 - 1 year experience in customer
• Tech savvy (Office applications and smartphone operation)
• Superb oral and written communication skills.

Salary
N110,000 - N180,000 Monthly.

Application Closing Date
18th April, 2023.