Information Technology Operations Assistant at the International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

We are recruiting to fill the position below:

Job Title: Information Technology Operations Assistant

Job ID: Ref: STS2023-006
Location: Ibadan, Oyo
Duration: Recruitment Type: STS-National (6-months renewable contract)

Duties

• Accurately document instances of hardware failure, repair, installation, and removal and pass it to the Supervisor where necessary.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Work with end-users to identify and deliver required PC service levels.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products, e.g., APs, switches, signage, printers, scanners and mobile devices.
• Log, receive and respond to incident/request/problem on SysAid.
• Assess malfunctions of computer hardware or software applications to determine appropriate actions to maintain computer and network operations.
• Manage IITA-User’s account, both new and existing accounts related from onboarding to closure.
• Work along with the procurement processes of all equipment, IT consumables and materials from vendors to maintain essential items and complete jobs efficiently.
• Repair computers, peripherals, network equipment, software, printers, and A/V systems require a specialized computer and electronic repair skills to maintain computer and network equipment safely and in a functional operating condition.
• Patch computers, peripherals, printers, A/V systems, network equipment and software applications (e.g., upgrade and patch management etc.) to meet the computer processing needs of the users.
• Perform desktop fixes, including installing, upgrading, configuration parameters, systems and application software and check that anti-virus software and virus definitions are up-to-date.
• Perform any other job-related task as may be assigned by the Supervisors.

Qualifications

• Candidates should possess a B.Sc / HND in Computer Science, Computer Engineering, Electrical & Electronics or any other related field with a minimum of two (2) years’ experience performing a similar role in a well-structured environment.

Competencies:
The ideal candidate must:

• Have good communication skills (writing, reading, and speaking).
• Have the ability to use basic Microsoft software (word, excel, PowerPoint).
• Have good experience in data collection.

Remuneration
We offer highly competitive salaries with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Application Closing Date
11th April, 2023.