Customer Relationship Executive at Afrimed Specialist Hospital

Afrimed Specialist Hospital is a subsidiary of Afrimed OGP Specialist Nigeria Limited, Afrimed OGP Specialist Nig Ltd is fully registered under the Corporate Affairs Commision of Nigeria (CAC). The facility is a product of an overriding philosophy to create a positive change in the health care delivery system in Nigeria and the performance in the last 6 years of its existence has justified same in all ramificiation of clinical practice.

We are recruiting to fill the position below:

Job Title: Customer Relationship Executive

Location: Lagos
Employment Type: Full-time

Job Description

• Welcomes patients and visitors by greeting patients and visitors, in person.
• Optimizes patients' satisfaction, consultant time, and treatment room utilization by scheduling appointments in person and facilitating reminder of scheduled appointments.
• Keeps patient appointments on schedule by notifying doctors of patient's arrival; reviewing service delivery compared to schedule; reminding Doctor of Service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions.
• Maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information including HMOs enrolees to ascertain coverage of plans and agreed tariffs.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients. Ascertains approval codes and coverage of HMOs enrolees plans.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• You shall report to the HEAD of your unit and your work hour shall be obtainable in the health care services which is based on roaster.
• This will be made according to the work load in the unit.

Salary Range
N30,000 - N50,000 / month.

Application Closing Date
14th April, 2023.