Front Desk Officer at Work Ready Nigeria (Sierra Training Centre Limited)

Work Ready Nigeria is an initiative borne out of the need to address the skill gaps and inadequacies of Graduates in Nigeria.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT)

Job Description

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Manage and retain relationships with existing clients.
• Greet and welcome guests, answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Study the strength of competitors and give suggestion on how to triumph.
• Keep updated records and files
• Gather feedback from customers or prospects and share with internal teams
• Submit weekly/monthly reports
• Monitor office expenses and costs
• Write and submit business proposals to prospective clients.
• Identify and map business strengths and customer needs.
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Report on successes and areas needing improvements.

Qualifications

• Candidates should possess a BA in Administration courses
• Must be FEMALE
• Proven experience as front desk representative, agent or relevant position
• Thorough understanding of marketing and negotiating techniques.
• Familiarity with office machines (e.g. photocopier, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Fast learner and passion for sales.
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Must have marketing skills
• Self-motivated with a results-driven approach.
• Added advantage: experience in the role in a school environment

Application Closing Date
17th April, 2023.