Enterprise Customer Success Specialist (EMEA) at InEvent Incorporated

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us.

We are recruiting to fill the position below:

Job Title: Enterprise Customer Success Specialist (EMEA)

Location: Lagos (Remote)
Job type: Full-time
Contract: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.

Responsibilities

• Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
• Review client concerns and seek to improve all aspects of the client experience with the company;
• Constantly promote the value of the InEvent platform and upselling through customer/client experience;
• Suggest optimization of existing processes within all Customer Success initiatives;
• Support Enterprise clients over emails and virtual calls

Ideal Profile

• 1+ years of experience in a Customer Success or Account Management position is a must;
• Exceptional ability to communicate and foster positive business relationships;
• Technical skills are a must;
• Accountability and personal organization are essential;
• Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
• HTML and CSS knowledge is a plus!

Perks

• Global Health Insurance
• Paid Time Off (PTO)
• Birthday Gift and Work Anniversary Gifts
• Day off on birthdays

Application Closing Date
Not Specified.