Service Monitoring Officer (Fixed Term Contract) at Kuda Bank

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.

We're giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We've raised over $90 million from some of the world's most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

We are recruiting to fill the position below:

Job Title: Service Monitoring Officer (Fixed Term Contract)

Location: Lagos
Job Type: Contract
Department: Tech

Responsibilities

• Identify critical services for monitoring.
• Ensure that all business agreed critical services are maintained on the monitoring dashboards.
• Provide 24/7 service monitoring.
• Capacity performance monitoring & reporting.
• Deployment and support of the tools in use to monitor systems and applications.
• Provide timely and continuous reports on the status of all technology services.
• Escalate identified issues to the proper personnel and follow through on the resolution of such issues.
• Provide some first level troubleshooting/support for identified incidents.
• Escalate unresolved service failures within agreed timelines.
• Manage Kuda’s status page and communication with her users.
• Run daily maintenance checks, DB queries, upgrade agents to the latest versions and verify-update configuration when needed.
• Work closely with Technology support & IT Support (IS Admin) teams to ensure proper support is provided to their customers.
• Perform other related tasks as may be required from time to time.

Requirements

• First Degree (Computer Science / Engineering); ITIL Foundation (optional).
• Basic understanding of Banking Operations, Business services, Technology services and interoperability of the systems (optional); SQL Scripting knowledge.
• Understanding of MS Suites.

Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer a 3 day per week remote working option

Application Closing Date
Not Specified.