Front Desk / Service Advisor / Admin Support Officer at Strongmas Automobile Limited

StrongMas Auto Limited was established in 2015 as a company limited by share for auto dealership. Since its operations begun, the company has enjoyed continued success due to its reliable and stable reputation amongst clients.

We are recruiting to fill the position below:

Job Title: Front Desk / Service Advisor / Admin Support Officer

Location: Ajah / Sangotedo, Lagos
Employment Type: Full-time

Job Description

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Ensure reception/toilet area is tidy and presentable with all necessary materials.
• Carrying out weekly post service follow up calls to customers in order ascertain if their concerns on vehicle repairs has been finally resolved.
• Carrying out weekly service reminder calls to customers to book them in to visit the workshop.
• Managing Strongmas service appointment booking system by consistently booking in clients from company database to generate jobs and revenue for the workshop.
• Work closely with Service Advisor to receive client’s complaint/vehicles and recommend possible solutions as well as convince clients to carry out the recommendations.
• Work closely with Service Advisor to ensure that all customer information is regularly keyed into the system and Strongmas customer database is consistently updated.
• Work closely with Service Advisor to translate all customer-reported problems to actionable work orders for technicians to complete.
• Work closely with Service Advisor to profile clients, inspect vehicles and prepare/deliver repair estimates for the recommended job, thereby achieving client satisfaction and profitability.
• Work closely with Service Advisor to ensure that customers are received in a timely/friendly manner and detailed notes/walk -around inventory record signed by the customer is taken upon vehicle reception.
• Work closely with Service Advisor to provide timely update position/explanation on job progress/picture & video reports to customers and providing suggestion for future maintenance thereby achieving customer satisfaction.
• Work closely with Service Advisor to maintain electronic and / or paper records of completed service work.
• Work closely with Service Advisor to carry out payment reconciliations, provide billing/invoice statements and explaining invoice details vis-à-vis receiving payment from customers for services rendered and issuing gate pass for all paid transactions.
• Work closely with Service Advisor to schedule/book appointments, arrange vehicle drop-off, and vehicle pick-up.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 5 years work experience.

Salary
N100,000 - N150,000 / month.

Application Closing Date
30th April, 2023.