Sales & Booking Executive at Upbeat Centre

Upbeat was born to fill a gap in the market, establishing a world class and fun sports and fitness recreation centre in Africa for the benefit for all in the community.We are vibrant, encouraging, team-oriented, wholesome and strong with positive attitudes we are babies, school children, young adults, thrill seekers, parents, and grandparents. Every day, we deliver a unique experience through our Facility, our people and our products to make UPBEAT your number one destination for fun and fitness. We provide excellent quality service in a safe environment. We are energetic, we are fun, innovative, and fit! We touch the lives of everyone as we challenge you to be inspired, be different and be motivated. We challenge you to Up your Fun, Up your Fitness & Up your Life!

We are recruiting to fill the position below:

Job Title: Sales & Booking Executive

Location: Lekki, Lagos
Employment Type: Full-time

Principal Duties and Responsibilities

• Provides quality customer service according to UpBeat Standard, greet guests over the phone in friendly, courteous manner, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
• Respond to and resolve escalated issues and/or unique or complex requests from customers; with assistance from Line Manager where needed. Answer all customer product and service questions as required.
• Oversee client bookings and function space allocations; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.
• Upsell by offering UPBEAT clients additional services or special packages offered.
• Records reservation information accurately on the PXIER App. Files all reservations in a systemic order for easy referral.
• Provide customers with quotations, negotiate the terms of agreement and close sales.
• Ensure daily compliance with UPBEAT’s Sales Process by monitoring and reviewing the sales call log, updating sales database, order taking system, complaints resolution process and other relevant sales activities.
• Deals with and acknowledges assigned incoming correspondence, emails, vouchers and walk-ins in a timely and accurate manner.
• Liaise with the Finance Team to ensure that all payments and receivables are collected as and when due.
• Gather market and customer information; carry out periodic customer satisfaction survey to obtain feedback from customers and identify service and product improvement opportunities.
• Liaise with Clients and book appointments for Line Manager.
• Build customer loyalty and retention by developing various schemes i.e. Birthday or Special occasions, attending customer events, implementing feedbacks etc.
• Update client’s details and enquiries in the appropriate log and ensure all relevant documentation are kept up-to-date and backed-up.
• Assist in the preparation and organizing of promotional material or events.
• Prepare periodic activity report as required by the Head, Sales.

Experience and Qualification

• HND / B.Sc or equivalent academic qualification in Social Sciences & Humanities.
• Minimum of 2 years post qualification cognate experience.

Competency and Skills Requirements:

• Ability to use up-selling techniques.
• Excellent Product knowledge
• Exceptional Negotiation & Customer Relationship Management Skills
• Intermediate Numerate Skills.
• Exceptional Communication & Presentation Skills
• A passion for excellence.

Salary
N140,000 - N180,000 monthly.

Application Closing Date
30th April, 2023.