Room Service Manager at Mshel Homes Limited

Mshel Homes Limited is a real estate development and marketing company incorporated in 2018 with a unique vision to be the leading real estate company in Nigeria, with an outstanding reputation for honesty, integrity and impeccable customer service.

At Mshel Homes Limited our mission is to create a lifetime relationship with our clientele by deliverying property solutions through innovative and technological driven processes that caters to your real estate needs whilst adhering to the highest standards, systems and performance goals necessary to achieving your dreams.

We are recruiting to fill the position below:

Job Title: Room Service Manager

Location: Abuja

Responsibilities

• Conduct regular training sessions with the assigned team in line with the departmental SOP’s e.g. guest care, service standards, up-selling approach, product knowledge, entering guestrooms, telephone manners, etc.
• Prepare and issue duty schedules for the respective team
• Monitor service activities in the Room Service, aiming for highest possible customer satisfaction
• Work in close co-operation with Kitchen, Stewarding, Cashiers as well as other key service departments
• Work towards the successful 24hrs operation and ensure that telephones are always attended
• Maintain a professional and friendly relationship with in-house guest, ensuring proper and prompt service to their rooms
• In-charge of the delivery and clearance of all guestroom amenities and conduct spot checks
• Ensure all Minibar operations are done promptly
• Ensure proper handling of equipment to minimize breakages and losses.

Requirements

• A Degree in the Hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings. 
• Fluency in both written and spoken English
•  Proficient in MS Office, Windows and POS systems. 
• Work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests
• Extremely proactive and ‘switched on’ person with a charismatic and approachable character
• Effective Communication.

Application Closing Date
Not Specified.