Tele-Collections Executive at Sun King (Formerly Greenlight Planet)

Sun King (Formerly Greenlight Planet) is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Tele-Collections Executive

Location: Lagos
Workplace Type: Onsite
Employment Type: Permanent - Full Time
Department: Hybrid
Reporting to: Team Manager, Customer Service

About the Role

• The Tele-Collections Executive will work in the Corporate Risk department of Sun King, Nigeria and will work closely with the Contact Center, Operations and Sales team by following on customers to make repayment for our Pay-As-You-Go products.
• We are looking for an experienced Tele-Collections Executive who would leverage on their expertise to grow our repayment and collections rate.

Responsibilities
What you would be expected to do:

• Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties to negotiate payment arrangements on high collectability or value accounts.
• Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions to better understand potential objections to payment.
• Overcome stalls and objections & suggest money sources for debt payment. That is, minimizing resistance for payments and suggest available customer-friendly payment options.
• Utilize payment options (credits cards, direct checks) and secure this information so that administrative services can process.
• Offer customers several payment options and arrange for the prompt repayment of balances.
• Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, and negotiate payment arrangements over a longer span of time than normal.
• Updating the account details of customers and resolving pending customer issues.
• Escalate and file all fraud cases and follow up with efficient timelines and solutions benefiting both the company and clients
• Updating correct customer data and information during collections calls check off.
• Ensure security and data protection on all clients’ data capture during collections interactions.
• Capture customers complaints and escalate to relevant information using the available tools.

Requirements 
You might be a strong candidate if you:

• Hold a Degree or Higher National Diploma in a Business-related field. 
• Have a minimum of 2 years working preferably in a related role in the financial sector or related entities.
• Previous experience in customer service, sales, collections, or a related role is preferred.
• Can communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred.
• Can speak Yoruba, Igbo, or Hausa languages fluently.
• Basic knowledge of Microsoft Office suite.

Benefits
What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry; 
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Application Closing Date
Not Specified.