Senior Application Support Engineer at Credit Direct Limited

Credit Direct Limited a leading innovation-driven financial services company based in Lagos, Nigeria with branches spread across the Country. We pioneered the unsecured micro-lending space in Nigeria and are positioned to be the dominant market leader in the Country and beyond. Our services are hinged on a partnership with employers and our customers to provide friendly innovative loan and investment products while our various repayment options give our customers the freedom, flexibility, and confidence to enjoy their lives.

Our services are trusted by over 300,000 active customers, the largest endorsement in the Nigerian public and private sectors; and this has inspired us to remain the leader in Nigeria’s micro-lending space. We pride ourselves with providing quick turnaround loans with little documentation, efficient processes and top of the range customer service.

We are recruiting to fill the position below:

Job Title: Senior Application Support Engineer

Location: Lagos
Employment Type: Full-time
Department / Division: Information Technology
Reports to: Team Lead, Database Management & Application Support

Job Objective

• To drive a support framework that improves operational excellence and efficiency across all business units thereby align IT to the overall business objectives.

Job Responsibilities

• Responsible for supporting end-users and acting as first line maintenance engineer in executing application related operational tasks.
• Responsible for configuration, troubleshooting common application issues and escalation when necessary.
• Responsible for management of deployments of applications to production environment
• Responsible for carrying out basic application server administration and solutions.
• Work with other developers to debug and fix major application issues.
• Help in quality assurance and documentation of in-house built applications.
• Work in conjunction with developers in building and deploying additional custom features on existing in-house built business applications.
• Ensure optimum performance, security, and availability of applications
• Mentor junior application support engineers.

Key Performance Indicators

• % core business applications availability
• Successful daily execution of backup maintenance plan for business-critical databases
• TAT on Issue Resolution/User -Support
• % Quarterly incremental improvement in database & application performance •
• % of resolved issues
• # of Cost Saving Initiatives Implemented
• (Internal) Customer Feedback.

Educational Qualification

• A First Degree in Computer Science or any related discipline is required.

Professional Qualification:

•  ITIL, MCSE, MCSA etc.

Desired Experience / Knowledge:

• At least 5 years’ experience in a similar capacity.
• Experience in FinTech development is preferred.

Competence Requirements Applications & Technology:
Functional:

• Critical Thinking, Problem Solving and Analytical Skills o Good Knowledge of Technology (lending applications)
• Results focused
• Operations & Maintenance
• Planning & Organisation
• Project Management
• Experience working with Servers such as Apache, IIS, NGINX
• Good knowledge of Web development skills (HTML, HTML5 and CSS, C#), Web technologies and internet protocols (XML, HTTP, TCP/IP)
• Experience using version control systems (GIT, Subversion, CVS, etc.).

Behavioral:

• Mentoring and Supervision o Leadership, Influencing and Negotiation o Continuous Learning & Improvement
• Self-Assured, Confident and Assertive o Effective Communication Skills
• Accountability
• Attention to details
• Listening ability and patience
• Microsoft Word, Excel and PowerPoint
• HR Flex
• Microsoft Navision
• NimbleX
•  LTrack
• Customer Portal
• IIS Server
• Apache NginX WORK CONDITIONS 
• A typical work environment in financial services.

Public:

• Exposure to continuous delivery technologies, tools and methods.

Application Closing Date
Not Specified.