Customer Care Representative at Haven Travels and Tour

Haven Travels and Tour is to be a one stop-shop for all travel needs and our commitment is to turn every travel moments into lasting memories. Our mission is to make every travel experience happily memorable through creativity, ensuring suitability and constant innovation.

We are recruiting to fill the position below:

Job Title: Customer Care Representative
Location: Lagos,
Employment Type:

Summary

• We are seeking a friendly and outgoing Customer Care Representative to join our team.
• The successful candidate will be responsible for providing exceptional customer service to our clients and resolving their inquiries and complaints in a timely and professional manner.
• The ideal candidate should have excellent communication and problem-solving skills, a positive attitude, and the ability to work well under pressure.

Responsibilities

• Provide exceptional customer service to clients through various communication channels, including phone, email, and chat
• Resolve client inquiries and complaints in a timely and professional manner, following established procedures and guidelines
• Maintain accurate records of client interactions, including inquiries, complaints, and resolutions
• Identify and escalate complex or unresolved issues to the appropriate team members
• Stay up-to-date on product and service offerings and provide relevant information to clients
• Work collaboratively with other team members to ensure that customer needs are met
• Participate in training and professional development programs to enhance knowledge and skills
• Perform other customer service duties as required by the organization

Qualifications

• High School Diploma or equivalent, with some college education preferred
• Up to 2 years of experience in a customer service role or a related field
• Excellent communication skills, with the ability to communicate clearly and effectively both verbally and in writing
• Strong problem-solving skills with the ability to think creatively and find solutions to complex issues
• Strong customer focus with the ability to provide exceptional service to clients
• Ability to work well under pressure and in a fast-paced environment
• Proficient in using computer systems, including customer service software, email, and chat applications
• Ability to work flexible hours, including evenings and weekends as required
• If you are a friendly and outgoing individual with excellent communication and problem-solving skills, please submit your application. We offer competitive salary and benefits packages, as well as opportunities for professional growth and development.

Application Closing Date
31st May, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online