Customer Service Trainee at Prospa Technology Limited

Prospa is building the operating system for 40m Nigerian entrepreneurs. With our mobile app business owners can open a business bank account in 5 minutes and get powerful tools to run a business (Invoicing, CRM, Inventory, e-commerce +More).

Prospa is backed by Y Combinator, Global Founders Capital, Liquid 2 Ventures. Immad Akhund CEO of Mercury, Karim Atiyeh CTO of Ramp, executives from Square, Facebook, and Nubank and many other well respected angels and funds.

We are recruiting to fill the position below:

Job Title: Customer Service Trainee

Location: Lagos, Nigeria
Working hours: Shift- Mornings / afternoons / Weekends

Job Brief

• We are constantly on the lookout for great talent who will work with us to build a brand that is passionate about delivering excellent services to our members.
• As a Graduate Trainee, you have the advantage of working with different teams within the company. This puts you in a position to understand how individual teams operate, and helps you better align your interests.

What you'll do

• Participate in trainings and work in the resolution and sales department
• Provide excellent, courteous and professional customer service when interacting with customers.
• Escalate in a timely manner any issues of concern.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers' issues and follow problems through to resolution.

What you’ll need

• Candidates should possess an HND / Bachelor's Degree
• A positive attitude and a growth mindset
• Adaptability, willingness to learn new skills and commitment to exceptional delivery
• Excellent written and verbal communication skills
• Excellent research abilities and a willingness to grow
• Strong problem-solving and analytical skills
• Attention to detail
• High self-initiative.

Remunerations
N80,000 / Month.

Application Closing Date
Not Specified.